Home>Support>Contact form email issue – Long waiting time to retrieve application/form

Contact form email issue – Long waiting time to retrieve application/form

Hi there,

I am eventually retrieving the contact form applications but they are taking a great deal of time to be retrieved.

I have the contact form settings set to sent the completed form to the domain name email address and a separate Hotmail account. For my first attempt the email was received within about 3 hours to the Hotmail account. The domain email address received this about 8 hours later. After this the times have varied but still none quicker than 3 hours.

I understand this will vary in time depending on email server and traffic but I would like to know is it meant to take this amount of time to receive this email or is this unusual?

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  1. 8 days, 8 hours ago Andrew Misplon Hi, I Work Here

    Hi Daniel

    Thanks for posting.

    It’s unusual. To rule out the SiteOrigin Contact Form widget you could try creating a test form using a plugin like Contact Form 7 and see if the issue persists. Most likely the solution will be to move to using SMTP: https://www.wpbeginner.com/plugins/how-to-set-up-wp-mail-smtp-with-any-host-ultimate-guide/.

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