Hi,
I had the problem, that the pagebuilder disappered on pages. Even I had created them before.
Now I found out, by deactivating the WP-Matomo Plugin it works again.
Is this a known issue?
I am using Genesis/Dynamik Website builder.
Carsten
Conflict between Page Builder and WP-Matomo
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ah, still I get »service unavailable« in some of the widgets.
Hi Carsten
Thanks for posting.
In a quick test, I can activate WP-Matomo and use Page Builder.
To confirm the conflict, temporarily switch to a default theme like Twenty Nineteen and deactivate all plugins except for WP-Matomo and Page Builder. In this state, does the issue persist?
Hi Andrew,
I just did as you said … switched to the thentytwenty theme and had only the plugins WP-Matomo and Page Builder active.
The issue still persists. The PageBuilder was not available.
?
Thanks. When the issue is visible, check for errors in the browser console, if errors are present, screenshot, upload to imgur.com and send us the link. Thanks.
https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis
Actually, there is no error showing up …
Thanks. Are you using Page Builder by SiteOrigin?
Yes, that’s why I am posting it here.
No I got an error showing up on top of the page:
te_function() is deprecated in /mnt/web218/e3/93/51090893/htdocs/SLA/wp-content/themes/dynamik-gen/lib/functions/navbars.php on line 312 Warning: Cannot modify header information – headers already sent by (output started at /mnt/web218/e3/93/51090893/htdocs/SLA/wp-content/themes/dynamik-gen/lib/functions/navbars.php:312) in /mnt/web218/e3/93/51090893/htdocs/SLA/wp-includes/functions.php on line 6029 Warning: Cannot modify header information – headers already sent by (output started at /mnt/web218/e3/93/51090893/htdocs/SLA/wp-content/themes/dynamik-gen/lib/functions/navbars.php:312) in /mnt/web218/e3/93/51090893/htdocs/SLA/wp-admin/includes/misc.php on line 1252 Warning: Cannot modify header information – headers already sent by (output started at /mnt/web218/e3/93/51090893/htdocs/SLA/wp-content/themes/dynamik-gen/lib/functions/navbars.php:312) in /mnt/web218/e3/93/51090893/htdocs/SLA/wp-admin/admin-
… which does not change regardless both plugins activated or not.
Thanks.
That looks to be a warning, it shouldn’t be related but to test you could temporarily switch to a default theme as the warning is related to your theme.
If there aren’t any console errors present, you’d need to look to the PHP error logs for a clue as to what the issue might be, here is how https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/.
ok … with default theme »twentytwenty« activated, »Page Builder by SiteOrigin« and »WP-Matomo« activated at the same time, the page builder not showing up, there is no error or warning.
You’d now need to look to the PHP error logs to investigate further.
I’ve done that already …
To confirm,
WP_DEBUGandWP_DEBUG_LOGis set to true in yourwp-config.phpfile, you’ve recreated the issue and then checked thedebug.logfile in your/wp-content/folder?I checked again …
WP_DEBUG und WP_DEBUG_LOG are set to TRUE in my wp-config.php file. I reloaded the page several times with the recreated issue and without,
There is no debug.log in /wp-content/
sorry
That might be a separate issue. See the heading WordPress Debug Log is not Created here https://wp-staging.com/docs/enable-wordpress-debug-log-mode/.
I’ve now signed up for an account and gone through the setup process on a live site, I, unfortunately, can’t recreate the issue.
https://imgur.com/a/WvlMr58
ah, now there is a febug.log
I recopied the lines from your latest link.
The log says:
[28-Jan-2020 15:32:39 UTC] PHP Deprecated: Cannot use “parent” when current class scope has no parent in /mnt/web218/e3/93/51090893/htdocs/SLA/wp-content/plugins/ninja-forms/includes/Abstracts/Field.php on line 210
[28-Jan-2020 15:32:40 UTC] PHP Deprecated: Function create_function() is deprecated in /mnt/web218/e3/93/51090893/htdocs/SLA/wp-content/themes/dynamik-gen/lib/functions/navbars.php on line 312
[28-Jan-2020 15:32:40 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /mnt/web218/e3/93/51090893/htdocs/SLA/wp-content/plugins/insert-php/includes/jsonmapper/class-json-mapper.php on line 282
[28-Jan-2020 15:32:45 UTC] PHP Fatal error: Uncaught Zend_Db_Statement_Mysqli_Exception: Mysqli prepare error: MySQL server has gone away in /mnt/web218/e3/93/51090893/htdocs/analytics/libs/Zend/Db/Statement/Mysqli.php:77
Stack trace:
#0 /mnt/web218/e3/93/51090893/htdocs/analytics/libs/Zend/Db/Statement.php(115): Zend_Db_Statement_Mysqli->_prepare()
#1 /mnt/web218/e3/93/51090893/htdocs/analytics/libs/Zend/Db/Adapter/Mysqli.php(419): Zend_Db_Statement->__construct()
#2 /mnt/web218/e3/93/51090893/htdocs/analytics/libs/Zend/Db/Adapter/Abstract.php(478): Zend_Db_Adapter_Mysqli->prepare()
#3 /mnt/web218/e3/93/51090893/htdocs/analytics/libs/Zend/Db/Adapter/Abstract.php(755): Zend_Db_Adapter_Abstract->query()
#4 /mnt/web218/e3/93/51090893/htdocs/analytics/plugins/UsersManager/Model.php(255): Zend_Db_Adapter_Abstract->fetchRow()
#5 /mnt/web218/e3/93/51090893/htdocs/analytics/plugins/Login/Auth.php(90): Piwik\Plugins\UsersManager\Model->getUserByTokenAuth()
#6 /mnt/web218/e3/93/51090893/htdocs/analytics/plugins/Login/Auth.php(59): Piwik\Plugins\Login\Auth->auth in /mnt/web218/e3/93/51090893/htdocs/analytics/libs/Zend/Db/Statement/Mysqli.php on line 77
Hi Carsten,
Thank you for the error log. The error log you provided suggests this may be a conflict between Matomo, SiteOrigin Page Builder and analytics software you have installed on your server. This would explain why Andrew hasn’t been able to replicate this issue as he won’t have the analytics software installed.
Can you please temporarily disable the analytics software and then try replicating this issue again?
Hi Alex, I have no further analytics software in use. Only the matomo install that shows up as /analytics/
And as we know, without Matomo it works. What else can I switch off?
Since I take care of more then 10 web sites with a similar setup – but not with the same issue – I am worried it might happen again elsewhere.
Hi Carsten,
Ah. The provided debug also the following error message:
This error is referenced by Matomo here. Please try the troubleshooting steps they recommend to see if that helps.
urgh … yes, the old problem with Matomo and the PHP Version. I recently updated to PHP 7.4 …
Can this be the reason?
Hi Carsten,
SiteOrigin Page Builder is compatible with PHP 7.4. Is Matomo compatible? If you’re not sure, I recommend checking with the developers.
Hi Alex,
i tried PHP 7.3 and 7.2 – no difference. And Matomo should be compatible to all of them.
Hi Carsten,
Matomo appears to support PHP 7, but I recommend double-checking with the developers to ensure they support the specific version(s) you’re using. Did you try completing the suggestions outlined on this page?
Can you please list any differences between this website and your other websites with a similar setup that are unaffected? Are they all on the same server?