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Can´t update so-widget-bundle and install so-widdget-bundle 1.5

Resolved 13 replies pluginplugin-widgets-bundlepremium
AWE-HH
Started · Latest reply by Andrew Misplon

Hi all,
I tried to update so-widget-bundle today but it failed. I deleted so-widget bundle and installed new

version 1.5 over wordpress dashboard – failed! The plugin wasn´t visible under “installed plugins”.
I downloaded the plugin from wordpress.org und tried to install the plugin in failed!
What is my mistake?
Add. information:

wordpress: latest version

plugins: all latest versions

plugins during installation all deactivated

theme: vintage from so
Pls. give me some advice asap!
Thanks and best greetings from Germany

Andreas

URL: http://www.hamburger-zigarrenrunde.de

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Replies

13
  1. Andrew Misplon Staff

    Hi AWE-HH

    When you try to install manually from Plugins > Add New > Upload Plugin, can you please send the error message you receive?

  2. AWE-HH

    Hi Andrew,

    unfortunately there is no error message visible.

  3. Andrew Misplon Staff

    Can you let me know what happens then? Does the installation complete? Is the plugin then visible on the plugins page?

  4. AWE-HH

    Hi Andrew,

    as I wrote before:

    – Plugin doesn´t work

    – Widget are not visible and not working

    – Plugin isn´t visible under „installed plugins“- plugin page

  5. Andrew Misplon Staff

    This is the main issue:

    – Plugin isn´t visible under „installed plugins“- plugin page

    Please, send a set of temporary login details and we’ll take a look.

  6. Andrew Misplon Staff

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  7. Hamburger ZigarrenRunde Private

    This is a private message.

  8. Hamburger ZigarrenRunde Private

    This is a private message.

  9. Hamburger ZigarrenRunde Private

    This is a private message.

  10. AWE-HH

    If I use this email adress for registration all data will be visible for everybody in support forum.

  11. AWE-HH

    PROBLEM SOLVED!

    I checked wordpress by FTP and found new version of so-widget-bundle 1.5 in folder – but plugin wasn´t visible
    on plugin page.

    I deleted current sub-folder and installed new so-widget-bundle 1.5.

    It looks like problem solved!

    Thanks für your support!

    Best regards
    Andreas

  12. Andrew Misplon Staff

    Hi. I'll be able to check a little later. All emails to that email address are private. You can test by checking the thread while logged out or in another browser.

  13. Andrew Misplon Staff

    Winning! Really glad to hear you were able to resolve. Thanks for updating us.

    All the best.

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