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Can’t translate website using Pagebuilder

Open 8 replies bug-reportpluginplugin-page-builder
inakitreku
9 years ago · Last reply by Andrew Misplon 9 years ago

Hi,

I am trying to translate my website and have tried every single plugin there is with no results. I have read in some forums that I should use polylang, but it doesn’t work (I don’t have the custom fields selected). The problem is that when I translate a page from Spanish to English then suddenly both of them are in English and I can’t select the Spanish pages back. I am really stressed with this problem and don’t know what to do. By the way I am using the theme tesseract.

Hope you can help me,

Iñaki

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Replies

8
  1. Andrew Misplon Staff 9 years, 10 months ago

    Hi Iñaki

    Sorry to hear about the hassle.

    I know you mentioned you don’t have Custom Fields selected but I can’t think of any reason you’d be getting that problem in Polylang. Can you confirm:

    SettingsLanguagesSettingsSynchronizationCustom Fields

    Is that field definitely disabled?

  2. inakitreku 9 years, 10 months ago

    Hi Andrew:

    Thank you so much for the responseYes. That is disabled. I dont even use the custom fields.

  3. Andrew Misplon Staff 9 years, 10 months ago

    Thanks for confirming. Page Builder stores its data in a custom field which is why this needs to disabled.

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  4. WordPress Private 9 years, 10 months ago

    This is a private message.

  5. inakitreku 9 years, 10 months ago

    Alright andrew.

    I have created the user. Thanks so much. I am really looking forward to your answer. Right now the polylang plugin is deactivated because it messes up the homepage just so you know.

  6. Andrew Misplon Private Staff 9 years, 10 months ago

    This is a private message.

  7. Andrew Misplon Staff 9 years, 10 months ago

    Thanks for the info.

    You’re using Beaver Page Builder so ideally you’d ask them for assistance. I haven’t used Beaver before so I’m not sure if it works with Polylang. I’d certainly help if I could.

  8. Andrew Misplon Staff 9 years, 10 months ago

    (Our page builder plugin is called Page Builder by SiteOrigin).

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