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Can’t open or edit Custom HTML widget

By IQ Glass, 1 year ago. Last reply by Andrew Misplon, 1 year ago.

Hi,

When I try to open or edit a Custom HTML widget on my site which uses the Siteorigin builder it just brings me to a blank page with the date and time in plain text in the top right corner.

I have read other threads and articles and tried the various troubleshooting methods mentioned, everything is the most up to date version and I have cleared all cache’s and it still won’t open.

All other widgets are working fine and I can create a Custom HTML widget but once created I then can open or edit it.

If there’s anything anyone’s tried recently that fixed it please let me know.

Kind regards,
Shannon

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  1. 1 year, 11 months ago Andrew Misplon
    Hi, I Work Here

    Hi Shannon

    Thanks for getting in touch.

    Are you perhaps using Wordfence? If so, please, find a link below explaining how to resolve the false positive:

    Thread: Date appearing when trying to edit widgets in Page Builder

  2. 1 year, 11 months ago IQ Glass

    Hi,

    Omg yes thank you! That was it so all fixed now (and definitely bookmarking that page!).

    Kind regards,
    Shannon

  3. 1 year, 11 months ago Andrew Misplon
    Hi, I Work Here

    Hi Shannon

    Thanks for your reply. That’s great news; I’m glad to hear you’re making progress.

    Cheers for now.

    Andrew

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