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Cant open my page builder when activated TinyMCE vidget

Resolved 17 replies premiumthemetheme-vantage
Stonely
Started · Latest reply by Andrew Misplon

Just noticed a problem that when my TinyMCE vidget is active i cant go to page builder – it is loading forever and nothing happens. Help me please.

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Replies

17
  1. Andrew Misplon Staff

    Hi. Chances are another plugin is causing this issue. Please try deactivating everything except for Page Builder and Black Studio TinyMCE and then work up from there to find the issue.

  2. Stonely

    I switched off ALL plugins except TinyMCE and page builder, still doesnt work.

  3. Andrew Misplon Staff

    Please head to Dashboard > Updates and check that there are no updates pending.

    What is the name of the TinyMCE plugin you have installed? Is there content added to it on any pages?

  4. Stonely

    With TinyMCE deactivated everything is ok, i tried to reinstall it and page builder still doesnt work.

  5. Stonely

    Yes i added some images to Visual editor widget in page builder

  6. Stonely

    And widget worked well, But after 1 hour it stopped page builder to load

  7. Andrew Misplon Staff

    Please send through a set of temporary login details to [email protected] and I’ll take a look.

  8. Stonely

    there is no updates, Black Studio TinyMCE Widget 1.3.3

  9. Stonely

    Just sent

  10. Andrew Misplon Staff

    I don’t seem to be having any issues with PB and Black Studio:
    http://moskville.ru/?page_id=2

    Can you perhaps try Google Chrome? I’m not sure where the problem might be. All good on my side.

  11. Stonely

    Try to go in administration panel-》page builder tab

  12. Andrew Misplon Staff

    Settings > Page Builder? Yes, I can access that page.

  13. Stonely

    http://moskville.ru/wp-admin/themes.php?page=so_panels_home_page

  14. Stonely

    appearance->home page

  15. Andrew Misplon Staff

    Appearance > Home Page, that link also works fine for me.

  16. Stonely

    I got it! Iw was Google Chrome cookies problem, i cleaned it and it works!!! Thank you very much! Best support ever, trying to help solve problem with my stupidity :)

  17. Andrew Misplon Staff

    Super! Thanks for sharing your solution, not a problem I’ve seen before. All the best with your website.

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