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Cant open my page builder when activated TinyMCE vidget

Resolved 17 replies premiumthemetheme-vantage
Stonely
11 years ago · Last reply by Andrew Misplon 11 years ago

Just noticed a problem that when my TinyMCE vidget is active i cant go to page builder – it is loading forever and nothing happens. Help me please.

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Replies

17
  1. Andrew Misplon Staff 11 years, 9 months ago

    Hi. Chances are another plugin is causing this issue. Please try deactivating everything except for Page Builder and Black Studio TinyMCE and then work up from there to find the issue.

  2. Stonely 11 years, 9 months ago

    I switched off ALL plugins except TinyMCE and page builder, still doesnt work.

  3. Andrew Misplon Staff 11 years, 9 months ago

    Please head to Dashboard > Updates and check that there are no updates pending.

    What is the name of the TinyMCE plugin you have installed? Is there content added to it on any pages?

  4. Stonely 11 years, 9 months ago

    With TinyMCE deactivated everything is ok, i tried to reinstall it and page builder still doesnt work.

  5. Stonely 11 years, 9 months ago

    Yes i added some images to Visual editor widget in page builder

  6. Stonely 11 years, 9 months ago

    And widget worked well, But after 1 hour it stopped page builder to load

  7. Andrew Misplon Staff 11 years, 9 months ago

    Please send through a set of temporary login details to [email protected] and I’ll take a look.

  8. Stonely 11 years, 9 months ago

    there is no updates, Black Studio TinyMCE Widget 1.3.3

  9. Stonely 11 years, 9 months ago

    Just sent

  10. Andrew Misplon Staff 11 years, 9 months ago

    I don’t seem to be having any issues with PB and Black Studio:
    http://moskville.ru/?page_id=2

    Can you perhaps try Google Chrome? I’m not sure where the problem might be. All good on my side.

  11. Stonely 11 years, 9 months ago

    Try to go in administration panel-》page builder tab

  12. Andrew Misplon Staff 11 years, 9 months ago

    Settings > Page Builder? Yes, I can access that page.

  13. Stonely 11 years, 9 months ago

    http://moskville.ru/wp-admin/themes.php?page=so_panels_home_page

  14. Stonely 11 years, 9 months ago

    appearance->home page

  15. Andrew Misplon Staff 11 years, 9 months ago

    Appearance > Home Page, that link also works fine for me.

  16. Stonely 11 years, 9 months ago

    I got it! Iw was Google Chrome cookies problem, i cleaned it and it works!!! Thank you very much! Best support ever, trying to help solve problem with my stupidity :)

  17. Andrew Misplon Staff 11 years, 9 months ago

    Super! Thanks for sharing your solution, not a problem I’ve seen before. All the best with your website.

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