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Can’t edit widgets in page builder – just getting the load circle

Resolved 17 replies pluginplugin-page-builderquestion
James Perks
10 years ago · Last reply by James Perks 10 years ago

Hello,

I have installed SiteOrigin Widgets Bundle, Page Builder by SiteOrigin, Black Studio TinyMCE Widget, and other plugins.

When I add a row, then add a widget to the row (for example, visual editor), when I click edit to add text, I just get a revolving load circle in both panels.

I have deactivated all plugins and reactivated one at a time, but even when I have only SiteOrigin plugins installed, I can’t edit.

I have checked all plugins are up to date and I have cleared the browser cache. I am using the Tesseract theme.

Please help, I have bene reading these threads for hours now, and I can’t find a solution.

Thanks,

James

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Replies

17
  1. Alex S Staff 10 years, 20 days ago

    Hi James,

    Just to confirm this isn’t a general Tesseract issue. Could you please switch to a standard WordPress theme to see if this issue resolves itself? If it doesn’t, would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  2. WordPress Private 10 years, 20 days ago

    This is a private message.

  3. James Perks Private 10 years, 20 days ago

    This is a private message.

  4. Alex S Private Staff 10 years, 19 days ago

    This is a private message.

  5. James Perks Private 10 years, 19 days ago

    This is a private message.

  6. Peter Serko 10 years, 18 days ago

    I am having the same problem. I am using Sydney Pro theme.

    • Alex S Staff 10 years, 17 days ago

      Hi Peter,

      We’d like to help you, but can you please start a new thread with your question? We can only offer you the best support possible when you’re the owner of a thread.

      Page: New Thread

  7. Alex S Private Staff 10 years, 17 days ago

    This is a private message.

  8. James Perks Private 10 years, 17 days ago

    This is a private message.

  9. Alex S Private Staff 10 years, 17 days ago

    This is a private message.

  10. Alex S Staff 10 years, 16 days ago

    Hi James,

    Did you just push the website live? I just got a reset password link and was able to login without the browser extension enabled. I’m also unable to replicate the issue described so it’s quite possible it was a VHost related issue.

    Private Snippet

  11. James Perks Private 10 years, 16 days ago

    This is a private message.

  12. James Perks 10 years, 16 days ago

    No, I didn’t push the site live – I am still accessing it through VHost. I’ll try now without VHost enabled.

    James

  13. James Perks 10 years, 16 days ago

    It seems to be live, but that wasn’t my doing! Yep, all working now – must have been VHost. I best get cracking with the design.

    Thanks Alex, sorry for wasting your time!

    James

  14. Alex S Staff 10 years, 16 days ago

    Hi James,

    Glad it’s fixed. Kind of awkward about it being pushed live though. :S Is there anything else I can (hopefully) help you with today?

  15. James Perks 10 years, 16 days ago

    No, that’s great, thank you Alex!

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