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Can’t edit widgets in page builder – just getting the load circle

Resolved 17 replies pluginplugin-page-builderquestion
James Perks
9 years ago · Last reply by James Perks 9 years ago

Hello,

I have installed SiteOrigin Widgets Bundle, Page Builder by SiteOrigin, Black Studio TinyMCE Widget, and other plugins.

When I add a row, then add a widget to the row (for example, visual editor), when I click edit to add text, I just get a revolving load circle in both panels.

I have deactivated all plugins and reactivated one at a time, but even when I have only SiteOrigin plugins installed, I can’t edit.

I have checked all plugins are up to date and I have cleared the browser cache. I am using the Tesseract theme.

Please help, I have bene reading these threads for hours now, and I can’t find a solution.

Thanks,

James

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Replies

17
  1. Alex S Staff 9 years, 10 months ago

    Hi James,

    Just to confirm this isn’t a general Tesseract issue. Could you please switch to a standard WordPress theme to see if this issue resolves itself? If it doesn’t, would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  2. WordPress Private 9 years, 10 months ago

    This is a private message.

  3. James Perks Private 9 years, 10 months ago

    This is a private message.

  4. Alex S Private Staff 9 years, 10 months ago

    This is a private message.

  5. James Perks Private 9 years, 9 months ago

    This is a private message.

  6. Peter Serko 9 years, 9 months ago

    I am having the same problem. I am using Sydney Pro theme.

    • Alex S Staff 9 years, 9 months ago

      Hi Peter,

      We’d like to help you, but can you please start a new thread with your question? We can only offer you the best support possible when you’re the owner of a thread.

      Page: New Thread

  7. Alex S Private Staff 9 years, 9 months ago

    This is a private message.

  8. James Perks Private 9 years, 9 months ago

    This is a private message.

  9. Alex S Private Staff 9 years, 9 months ago

    This is a private message.

  10. Alex S Staff 9 years, 9 months ago

    Hi James,

    Did you just push the website live? I just got a reset password link and was able to login without the browser extension enabled. I’m also unable to replicate the issue described so it’s quite possible it was a VHost related issue.

    Private Snippet

  11. James Perks Private 9 years, 9 months ago

    This is a private message.

  12. James Perks 9 years, 9 months ago

    No, I didn’t push the site live – I am still accessing it through VHost. I’ll try now without VHost enabled.

    James

  13. James Perks 9 years, 9 months ago

    It seems to be live, but that wasn’t my doing! Yep, all working now – must have been VHost. I best get cracking with the design.

    Thanks Alex, sorry for wasting your time!

    James

  14. Alex S Staff 9 years, 9 months ago

    Hi James,

    Glad it’s fixed. Kind of awkward about it being pushed live though. :S Is there anything else I can (hopefully) help you with today?

  15. James Perks 9 years, 9 months ago

    No, that’s great, thank you Alex!

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