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  1. Andrew Misplon Staff

    Hi J

    Thanks for reaching out.

    Please, try temporarily deactivating all plugins not authored by SiteOrigin and also switching to a default theme like Twenty Nineteen. Does the issue persist in this state? If so, you would have found a working baseline from which to test from.

  2. jcolleen

    Hi Andrew,

    Thank you very much. This email helped me solve the problem, which ended up being that my functions.php file was bad. Since I already tried deactivating plugins, I tried a default theme. Since it worked with the default theme, it helped narrow it down.

    ~Colleen

  3. Andrew Misplon Staff

    Hi Colleen

    Super, I’m really glad to hear you’re making progress :)

    All the best with your website.

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