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  1. Andrew Misplon Staff 6 years, 1 month ago

    Hi J

    Thanks for reaching out.

    Please, try temporarily deactivating all plugins not authored by SiteOrigin and also switching to a default theme like Twenty Nineteen. Does the issue persist in this state? If so, you would have found a working baseline from which to test from.

  2. jcolleen 6 years, 1 month ago

    Hi Andrew,

    Thank you very much. This email helped me solve the problem, which ended up being that my functions.php file was bad. Since I already tried deactivating plugins, I tried a default theme. Since it worked with the default theme, it helped narrow it down.

    ~Colleen

  3. Andrew Misplon Staff 6 years, 1 month ago

    Hi Colleen

    Super, I’m really glad to hear you’re making progress :)

    All the best with your website.

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