Home>Support>Can’t arrange menu order

Can’t arrange menu order

By BM, 7 years ago. Last reply by WordPress, 5 months ago.

Dear Staff,

After I activated the child them you guys kindly created for me to solve the search icon and scroll to top icon issue, I can’t change menu order. I switched back to my old child theme, then menu starts to function normally (“search icon” and “scroll to top icon” don’t work in my old child theme though).

(I sent this message to your support email, but haven’t got response yet. So I’m posting on thread again. Could you please reply me privately on this matter? Thank you.)

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  1. 7 years, 4 months ago Andrew Misplon Hi, I Work Here

    Hi BM

    Sorry we missed your other message. When activating a child theme it’s unfortunately normal for menu location assignments to reset. Can you confirm that after activating our child theme, that you went to Appearance > Menus and saved your custom menu to the theme’s primary menu location?

  2. 7 years, 4 months ago BM

    Hi Andrew,

    Thank you for the reply. Yes I saved my custom menu under Appearance / Menus under the primary menu.

    I moved “About/Contact” from main menu to footer menu, removed it from main menu, then saved it. But “About/Contact” still shows on main menu (also on footer). I tested again and tried to move order of my main menu, it doesn’t let me.
    Not sure if it’s caused by something else….? Thank you.

  3. 7 years, 4 months ago Andrew Misplon Hi, I Work Here

    Are you making use of a caching plugin?

  4. 7 years, 4 months ago BM

    You mean W3 Cache? If it causes problems, I can uninstall it.

  5. 7 years, 4 months ago Andrew Misplon Hi, I Work Here

    It's possible menu change isn't reflecting due to caching. Try clearing the plugins cache after making the menu change.

  6. 7 years, 4 months ago BM

    Sure~
    I clicked “empty cache” under “Performance”. Then refresh my browsers. But menu order still doesn’t work.
    I’ve tried to open my sites on different computers with different browsers…

  7. 7 years, 4 months ago Andrew Misplon Hi, I Work Here

    Thanks for trying that. If you could please email through a set of temp login details ill dive in tomorrow. Perhaps hop on our last email about members plugins and send through the details there. Thanks

  8. 7 years, 4 months ago BM

    Sure. Just to clarify: what “temp login details” do you need? Where can I find these info? Thank you.

  9. 7 years, 4 months ago Andrew Misplon Hi, I Work Here

    Apologies. Head to Users, there you can setup a new admin account. Please don't send any details publically. Thanks.

  10. 7 years, 4 months ago BM

    Ok please check your support email for this thread. Thank you.

  11. 7 years, 4 months ago Andrew Misplon Hi, I Work Here

    Thanks for the info. I replied to the email so perhaps let’s chat further there.

  12. 7 years, 4 months ago BM

    Hi Andrew,

    Not sure if you receive email I sent to your support email… Are you able to log in my site with the admin user I created for you?
    My menu order is still not functional…. When I created any new page (without assigning it to any menu), it automatically appears on “main menu” as the top level. I still can’t move menu order around or delete any menu…

  13. 7 years, 4 months ago BM

    “Feedback” and “Subscribe” are not supposed to be on main menu (they shall be on footer only).
    When I switched to old child theme, menu order starts to functional again.

  14. 7 years, 3 months ago Andrew Misplon Hi, I Work Here

    I’m unfortunately not finding those login details anywhere. Would you mind emailing them through to:

    [email protected]

    You and I will then be able to see them on this thread.

    If there isn’t a custom menu assigned to the theme’s primary menu location then new top level pages will automatically be added to the menu.

    There is also a setting under Appearance > Menus that automatically adds new top level menu items to the menu, even if it’s a custom menu.

  15. 7 years, 3 months ago Private Message - WordPress

    This is a private message.

  16. 7 years, 3 months ago BM

    Hi Andrew,

    I've just added a new admin user for you again. You shall receive an email with login credentials via [email protected]. Please let me know if you still don't receive it.

    I had no problem customizing menu orders under Appearance > Menus until I used the child theme you kindly created for me. When I switched back to my old child theme, menu orders start working again.

    My site is currently under my old child theme. Please feel free to change it to the child theme you created for fixing menu order issues if needed.
    Thank you.

  17. 7 years, 3 months ago Private Message - BurningMint Art & Comics

    This is a private message.

  18. 5 months, 2 days ago Private Message - WordPress

    This is a private message.

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