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After upgrade Page builder

I have the same problem, Page builder doesn’t work in pages but in my case besides the pages, I can’t change anything on the backend, at settings there is nothing there, all the settings are gone. But the website is still working.

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  1. 2 months, 4 days ago Andrew Misplon
    Hi, I Work Here

    Hi Bernadette

    Thanks for getting in touch.

    Please take a screenshot of the issue as you see it in the WordPress admin. Upload the screenshot to WeTransfer.com, Dropbox or any online location and share the link here. We’ll take a look and go from there.

  2. 2 months, 4 days ago Bernadette Meulens

    Hi Andrew,
    After the update of this week, I can’t use the plugin anymore, but the homepage of the site is build with it. What can i do to solve this? This is the link to the screenshot: https://we.tl/t-jcLwwZTsYn

  3. 2 months, 4 days ago Andrew Misplon
    Hi, I Work Here

    Hi Bernadette

    Thanks for the screenshots. It’s strange that the settings section is empty; I don’t think I’ve encountered an issue like that before.

    Please start the troubleshooting process by checking for a working baseline as follows:

    – Temporarily deactivate all plugins except SiteOrigin Page Builder and the SiteOrigin Widgets Bundle.
    – Does the issue persist with only Page Builder and the Widgets Bundle activated?

  4. 2 months, 4 days ago Bernadette Meulens

    That doesn’t work. I deactivated all plugins. But still the same as the pictures I send you. What can I do

  5. 2 months, 4 days ago Andrew Misplon
    Hi, I Work Here

    Hi Bernadette

    If the issue persists with only Page Builder and the Widgets Bundle activated, you can perhaps try re-installing Page Builder. You can download the plugin ZIP file from https://wordpress.org/plugins/siteorigin-panels/. The plugin ZIP file can be installed from PluginsAdd NewUpload Plugin, overwriting the existing version when prompted.

  6. 2 months, 3 days ago Bernadette Meulens

    Hi Andrew, I saw a threat of you last year, with the same issue, after plugin update crash of the site. https://wordpress.org/support/topic/latest-version-2-16-12-crashes-site/

    The site is still working, but do I lose everything if I deactivate and re-install page builder and the widget?

    Strange is that WordPress send a message Tuesday that the plugin of Site origin was up-to-date (Deze plugins zijn nu up-to-date:
    – Page Builder by SiteOrigin (van versie 2.29.15 naar 2.29.16) : https://wordpress.org/plugins/siteorigin-panels/)

  7. 2 months, 3 days ago Andrew Misplon
    Hi, I Work Here

    Hi Bernadette

    The support thread linked in your reply isn’t related to SiteOrigin. Please, read the thread to the end. I even included the error log line entry and link to the plugin that caused the error.

    You don’t need to deactivate Page Builder to manually update. Manually updating won’t cause data to be lost. You’re welcome to create a restore point on your hosting control panel if it offers that functionality or use a plugin like Duplicator to create a backup before updating.

  8. 2 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    Hi Bernadette

    We’re available to assist with troubleshooting when you have a moment.

    Thanks

    Andrew

  9. 2 months, 2 days ago Bernadette Meulens

    Hi Andrew that would be great, I do have a moment

  10. 2 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    Sounds good. Please let us know how the reinstallation goes. That’ll help rule out a partial update or file corruption.

  11. 2 months, 2 days ago Bernadette Meulens

    This doesn’t work: You can download the plugin ZIP file from https://wordpress.org/plugins/siteorigin-panels/. The plugin ZIP file can be installed from PluginsAdd NewUpload Plugin, overwriting the existing version when prompted.
    Still the same issues. what can I do now?

  12. 2 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    Try navigating to Pages, editing your home page via the Pages list, and opening the browser console. If errors are present in red text only, please send us a screenshot as you did before. The below link explains how to open the browser console:

    https://developer.wordpress.org/advanced-administration/debug/debug-javascript/#step-3-diagnosis

  13. 2 months, 2 days ago Bernadette Meulens

    This is what I see. https://we.tl/t-7xSvA4aEsL

  14. 2 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    Thanks. Is there a caching plugin or CDN or both in use?

  15. 2 months, 2 days ago Bernadette Meulens

    Yes the WP Fastest Cache is activated in WordPress. CDN not that I know off, isn’t that with the provider?

  16. 2 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    Thanks. Please clear and temporarily deactivate the WP Fastest Cache cache and re-check the console at Pages > (Edit home page).

  17. 2 months, 2 days ago Bernadette Meulens

    still the same

  18. 2 months, 2 days ago Bernadette Meulens

    In the functions.php i added this code:

    function defer_parsing_of_js($url) {
    if (false === strpos($url, ‘.js’)) return $url;
    if (strpos($url, ‘jquery.js’)) return $url;
    return “$url’ defer “;
    }
    add_filter(‘clean_url’, ‘defer_parsing_of_js’, 11, 1);

    // Your subsequent PHP code here, if any
    ?>

    Can that be a reason the error occurred?

  19. 2 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    At Plugins in WordPresss, next to All | Active | Inactive etc. you can perhaps check to see if there is a menu item labelled Must-Load. Plugins under Must-Load would have been enabled during your plugin conflict test when you tested with only Page Builder and the Widgets Bundle activated.

    If possible, please share a link to your site. Thanks.

  20. 2 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    If you’re using a child theme, please revert to the parent for testing. If you have any customizations added via Code Snippets or any similar plugin, please disable them for troubleshooting.

  21. 2 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    Yes, the code you added to functions.php is likely the direct cause of the errors observed in the image.

  22. 2 months, 2 days ago Bernadette Meulens

    all is back to basic. Still the same error in chrome

  23. 2 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    Please check the console. Is the “defer” string present as it was in the screenshot?

  24. 2 months, 2 days ago Bernadette Meulens

    I tried to login with edge browser, and it works there, so it’s the browser. Now I have access to live homepage again. Thnxs. I think need to delete the cache of the browser.

  25. 2 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    I’m glad to hear you’ve resolved the issue.

    All the best.

    Andrew

  26. 2 months, 2 days ago Bernadette Meulens

    Thank you, you too!

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