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After update, images are stretching

Open 7 replies pluginplugin-page-buildertechnical
marcblaustein
Started · Latest reply by Andrew Misplon

Hi. After the most recent Pagebuilder update, all my images are now stretching vertically when I am editing my site. Cleared caches, all browsers. Still happening. Please advise. Thanks!

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Replies

7
  1. Andrew Misplon Staff

    Hi Marc

    Thanks for posting.

    Do you have a public URL where we can take a look at what’s going on?

  2. marcblaustein

    Thanks for your quick reply. I’d prefer to not make my info public, but can PM you with login info. Can you please send? Thanks! (FYI, this stretching only happens when editing, not when viewing the live site.) Marc

  3. Andrew Misplon Staff

    Hi Marc

    Our free offering is limited in scope. We’re able to offer assistance with basic usage and troubleshooting with the expectation that the assistance offered is public, as it would be if we were on the WordPress.org forums. We’re a small operation with limited resources which is why this scope is necessary. Within our premium support scope, we’re able to assist via email and help with advanced usage and troubleshooting including direct assistance when required. Using a URL shortener is one way around this problem.

  4. marcblaustein

    I totally understand. Incidentally, I thought I was a Premium member. Any way of checking? An old email I have has a link that has expired. Thanks!

  5. Andrew Misplon Staff

    I found your order, please, email us on [email protected]. Thanks :)

  6. marcblaustein

    Thanks! Just emailed you.

  7. Andrew Misplon Staff

    Super, thanks!

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