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After SSl update it stripped all my buttons

I just switched to SSL and after that all of my posts and pages that I used the buttons widget on have bee switched to just an editor plugin. Is there any reason for this?



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  1. 8 months, 15 days ago Alex S Hi, I Work Here

    Hi Dave,

    To clarify, are you stating that the widget was changed from a SiteOrigin Button widget to a SiteOrigin Editor widget? If so, Would it be possible for you to send me an export for this widget? To do this open up the page with the widget and click Layout button in the Page Builder toolbar. Then click import/export and then click download. Please upload the export to a 3rd party file hosting site such as teknik.io.

    If not, are you stating that the output is very basic instead? If so, do you have a public URL where we can take a look at what’s going on?

  2. 8 months, 15 days ago Dave & Deb Travel

    Hi Alex,

    I have gone and fixed all of the button issues but there are a ton of fomatting issues since the upgrade to the new version of Page Builder and since I switched to SSl.
    You can see that in the links I have sent you.
    It has stripped all my formatting for rows and when I first load the post in WordPress it shows me in text view and I have to copy it over to page builder. I am assuming this is where the stripping takes place. I have had to do this with every single one of my pages that I have built with Page Builder.
    Would love to know why.




  3. 8 months, 14 days ago Alex S Hi, I Work Here

    Hi Dave,

    The provided layout works without issue for me. Can you please show me a page where you haven’t copied over the formatting? I ask as the linked page appears to be working as expected to me.

    Also, can you try disabling all non-SiteOrigin plugins and see if this fixes the issue (you’ll need to create a new page to test this)? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  4. 8 months, 14 days ago Alex S Hi, I Work Here

    Hi Dave,

    Hold up – I didn’t scroll far enough (that’s a really long page – you should consider splitting it up into multiple pages). This appears to be as a result of how the page is being generated. Hm. I suspect this may be a general theme issue. Can you please temporarily change to a different theme to see if the CSS remains?

    Regardless, please navigate to WP AdminSettingsPage Builder and open the Content tab. Please set Content Cache to the opposite of what it currently is.

  5. 8 months, 14 days ago Dave & Deb Travel

    Hi Alex,

    The strange thing is that i have been using Page Builder for well over a year and have had no issues with my theme. Also, when I build new pages it doesn’t seem to be a problem.
    For example. When I load a draft with formatting problems and then create a new widget inside that post and copy and paste the existing content into it the formatting is fine. It just seems to be a problem with older posts created before the SSL update.


  6. 8 months, 9 days ago Alex S Hi, I Work Here

    Hi Dav,

    To confirm, changing the Content Cache setting didn’t help – did it?

    If it didn’t help, what did you do to change your site over to use HTTPs rather than HTTP? I know you added the certificate (or purchased it), but did you do anything to your data?

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