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5.5 Seems to have broken Page Builder for me

Page Builder no longer comes up as a tab when editing a page or post. I tried to remove all plugins except for those by site origin but no luck. Also tried swithcing to default 2020 theme but no dice there either. I simply cannot get page builder back to a working state. I even removed the plugin entirely and reinstalled just in case. Cookies and Cache have also been emptied. Please help!

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  1. 1 month, 17 days ago Andrew Misplon Hi, I Work Here

    Hi Nathaniel

    Thanks for getting started with the troubleshooting process. Please, try the following:

    1. Deactivate all plugins except for Page Builder.
    2. If you have a caching/optimization plugin installed, clear it before activation.
    3. Switch to Twenty-Twenty.
    4. Edit a page, if the issue persists, please, take a screenshot of what you’re seeing, upload it to imgur.com or similar and send us a link.
    5. On that same page, open the browser console, take a screenshot, upload to imgur.com or similar and send us a link. Here is how to open the console https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis.

  2. 1 month, 17 days ago Nathaniel Hedrick

    Thanks for helping out! Ok, so I switched to 2020 and deactivated all plugins except page builder and was able to get it back to working state! What’s next?

  3. 1 month, 17 days ago Nathaniel Hedrick

    Oh and if it helps, I was using “Highend” Theme

  4. 1 month, 17 days ago Nathaniel Hedrick

    Sorry, I’ve done some additional tweaking and I think the problem might rest with my theme. I re-activated other plugins and all seems to be working until I try to switch back to Highend. Might need to take the issue to them. Thank you so much for helping

  5. 1 month, 17 days ago Andrew Misplon Hi, I Work Here

    Hi Nathaniel, thanks for pressing on with this and keeping us updated. If your theme authors haven’t replied yet, you might try installing https://wordpress.org/plugins/enable-jquery-migrate-helper/. I think many issues might be arising as a result of WP 5.5 removing jQuery Migrate. Additionally, before installing jQuery Migrate you could check the console for errors. Here is how https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. If there are errors in red text that relate to your theme, perhaps take a screenshot to send to theme support.

  6. 1 month, 17 days ago Nathaniel Hedrick

    Thanks Andrew, Highend launched a fix this afternoon and all is well. Really appreciate your efforts!

  7. 1 month, 17 days ago Andrew Misplon Hi, I Work Here

    Awesome, that’s great to hear. All the best with your website. I’ll resolve this thread now but if any follow-up questions arise, please, let us know.

    Cheers for now :)

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