Support Threads: general

error 403 Page Builder 403 – Forbidden: Access is denied. (admin-ajax.php)

By Djm mohamed, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hello I get error 403 when I try to edit my web page with Visual Editor (see the following pictures) : 1 : https://ibb.co/rx8zSnB 2 : https://ibb.co/pWkxdFv the log file: /********************begin********************************/ 15924728284529559292 xxx.xxx.xxx.xxx 80 127.0.0.1 80 –0a030000-B– POST /wp-admin/admin-ajax.php?_panelsnonce=a060958d1e&_fs_blog_admin=true HTTP/1.1 Connection: close Content-Length: 104 Content-Type: application/x-www-form-urlencoded; charset=UTF-8 Accept: text/html, */*; q=0.01 Accept-Encoding: gzip, deflate, br…

Help with premium features

By Larissa Castanheira, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi, I’m looking for a theme design with vertical sidebar menu, or maybe customize Vantage to look like it. These premium features can help me on this way? I saw you have this other theme, Bramble, but I don’t know if it is worth, US$58 = R$300,00 + taxes. People here pays R$1.000,00 (tops, sometimes…

theme styled blog posts page integrated into static page

By bitkar, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hello, Iam looking for a solution to place theme styled posts (the same appearence of post thumbnails on a blog page) to be put anywhere i need on a static page. There are post carousels and other plugins but the look is different from the original look of the theme. Is there a way to…

Changes don’t update to live page

By Veikka Partanen, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi! The changes I make to my page are only visible in Admin-mode. I see all changes and the site works just fine, but when I open the site on another browser where I’m not signed in, I don’t see any changes. What it looks like: Home In addition, one sub-page does not work at…

Running same script on sales page multiple times

By Christina Hidek, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I’m trying to add a Shopify buy button on a Page Builder sales page multiple times. I can add one button and all looks fine. But when I try to add the same code to a different HTML widget in a different section of the page, the button appears up in the first widget’s space…

HomePage now has errors

By Dani Ok, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi, I updated Site Origin yesterday and now my homepage is not working: Welcome to Bright Light Education Please can you help. Best wishes, Dani

unable to update plugins or theme

By Dean Evans, 3 years ago. Last reply by Andrew Misplon, 3 years ago
I am a beginner building a website on my Macbook using Flywheel Local. This website is not yet linked to any hosting platform. The intention is to use this website to replace an old site I built using Dreamweaver over 10 years ago during an evening class. After about a weeks enjoyable work I had…

Post Carousel widget

By Stuart Johnson, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi – I added the Post Carousel block to my homepage and it works okay apart from one small issue. The first post text link works okay but the image is linking to the final post. In fact when you hover over the image you can see the final image is active. I have tried…

Site Pack Install Issues

By Mike Hagedorn, 3 years ago. Last reply by Alex S, 3 years ago
Hello, I am trying to install any of the Themes in the Site Packs. I have tried Vantage, Origami Baseline, etc. I continue to receive errors when trying to make site changes. The Site Test shows a wpcom connection error. Jetpack is automatically installed and will not let me make changes without errors. When I…

Site Origin Plugins / WordPress plugins

By Ivan Stefanovic, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hi everyone, On my admin dashboard, Plugins button only shows me SiteOrigin Widgets, I’m wondering how can I add WordPress plugins? I thing that maybe SiteOrigin blocked that option for administrators. So how can I fix that? Thanks for help

Disable Single Product Page

By marrac94, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hey, I’m working on simple music store right now, and I want for products to have only audio preview, name and Add to card button on the product catalog, something like on this site https://www.ghost-nation.com/ I found on the web simple code snippet to remove the links to single product pages, but that’s doesn’t work…

Difference between Child, Custom CSS and Additional CSS

By -, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hello, I am wondering what’s the difference in using Child, Custom CSS and Additional CSS as they’re available in creating a Child from a Parent theme (php files), using Custom CSS with SiteOrigin plugin and the general WordPress version of Additional CSS. I’m trying to find which method would be better for myself, as I…

Cannot Edit Site Origin Hero, Headline, Editor

By Amy Zawislak, 3 years ago. Last reply by Andrew Misplon, 3 years ago
Hello SiteOrigin Staff, My name is Kaitlin Armstrong and I am working with Amy Zawislak with SORA Products. We have been trying to make some updates to our website since an older employee has moved on who created the website and we cannot edit previously created headlines or items on different pages. Every time we…