This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Zendesk Script not working in HTML section of Page Builder page

Resolved 4 replies pluginplugin-page-builderpremium
bella
11 years ago · Last reply by Andrew Misplon 11 years ago

Hello guys,

Zendesk lets you drop a Submit a Ticket form in a standard web page by copy and pasting the HTML for the form. In page builder I used the HTML widget to create an area for the form and pasted in the script. But nothing is appearing.

Does anyone have an explanation why this is happening.

Regards,

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

4
  1. Andrew Misplon Staff 11 years, 10 months ago

    Hi

    Please send through the exact text you pasted into the widget and I’ll take a look.

    Thanks

  2. bella 11 years, 10 months ago

    @import url(//assets.zendesk.com/external/zenbox/v2.6/zenbox.css);

    if (typeof(Zenbox) !== “undefined”) {
    Zenbox.init({
    dropboxID: “20149264”,
    url: “https://bellaoutdoorliving.zendesk.com”,
    tabTooltip: “Support”,
    tabImageURL: “https://assets.zendesk.com/external/zenbox/images/tab_support.png”,
    tabColor: “black”,
    tabPosition: “Left”
    });
    }

  3. bella 11 years, 10 months ago

    The script code gets stripped out.

  4. Andrew Misplon Staff 11 years, 10 months ago

    It’s not possible to insert the code you’ve inserted as is. It’s missing a wrapper. Please ask ZenDesk support or your developer if they can assist.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread