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Wpml compatibility – Vantage theme

Resolved 11 replies bug-reportthemetheme-vantage
Andrea Hugyak
9 years ago · Last reply by Andrea Hugyak 9 years ago

Hi,

After the install the wpml plugins the website with Vantage theme dissappeared with error code of 500, server error.
After the deactivate of wpml plugins, the problem ceased to exist.

Please help to solve the problem.

Link: http://buttondynasty.co.uk/

Thank you very much!

Andrea Hugyák

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Replies

11
  1. Alex S Staff 9 years, 11 months ago

    Hi Andrea,

    The Vantage theme is compatible with WPML so that’s odd. Just to confirm suspicions we should run a plugin conflict test. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. Andrea Hugyak 9 years, 11 months ago

    Hi Alex,
    I tested it of course before my post.
    Unfortunately it is very clear, that everything worked well, than after I switch on the wpml plugin, the page became wrong. I switch off wpml and the page works well again.
    Thank you very much!
    Andrea

  3. Alex S Staff 9 years, 11 months ago

    Hi Andrea,

    I understand that this might seem like an open and shut case, it’s not. I need more information as I’m unable to replicate this issue locally. Just to confirm, you’re done the above conflict text correct?

  4. Andrea Hugyak 9 years, 11 months ago

    Hi,

    Yes, you doesn’t see the errpr message at the moment because this is a live page and I have to swich off the wpml plugins.
    What kind of info or input do you need to check and solve the problem?

    Thank you very much!
    Andrea

  5. Alex S Private Staff 9 years, 11 months ago

    This is a private message.

  6. WordPress Private 9 years, 11 months ago

    This is a private message.

  7. Andrea Hugyak 9 years, 11 months ago

    Hi Alex, admin was send, thank you very much! Andrea

  8. Alex S Staff 9 years, 11 months ago

    Hi Andrea,

    Okay, so the issue is the WPML String Translation plugin. Please contact the developers for support on this issue. Quote: Call to undefined method WPML_WP_API::constant() in wp-content/plugins/_wpml-string-translation/inc/wpml-string-translation.class.php on line 27

  9. Andrea Hugyak 9 years, 11 months ago

    Hi,
    Okay, thank you.
    But what about the other user, is the problem reported only by me?
    Because I fund a lot of wpml related post ont he theme support page.
    Thanyk you,
    Andrea

  10. Alex S Staff 9 years, 11 months ago

    Hi Andrea,

    I’m not sure about other users but in your case, it’s the WPML String Translation plugin that is causing you issues.

  11. Andrea Hugyak 9 years, 11 months ago

    Hi Alex, okay, I will contact wpml team, thank you very much for the quick support, I really appreciate it!

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