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WordPress Customizer not loading when on a SiteOrigin Theme

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Tega Diegbe
5 years ago · Last reply by Andrew Misplon 5 years ago

Hello anyone,

I’m having an issue with a newly put up WordPress website. The WordPress Customizer isn’t loading when I’m on a SiteOrigin theme but when I use a different theme, it works fine.

I’ve tried:

Going to customize from the home page
Going to customize from Appearance in the dashboard
Changing the theme to a non-siteorigin theme then customizing then changing the theme from there
Uninstalling all plugins except for SiteOrigin

Please help as I am getting pretty pissed at this already. I’ve been using SiteOrigin since 2012 and this is the first time I’m encountering this issue.

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Replies

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  1. Andrew Misplon Staff 5 years, 4 months ago

    Hi Tega

    Thanks for reaching gout.

    If the issue persists with only SiteOrigin plugins activated then it’s unlikely to be a plugin conflict. It might be a memory limitation. Please, try installing https://wordpress.org/plugins/server-ip-memory-usage/. Once activated, the plugin will output a line of information in the footer when logged into WordPress. Please, let us know what the PHP memory limits are.

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