I have Woocommerce installed and PDF invoices. Previous to the theme update, we would sell the product through PayPal payment gateway and would receive notification of completed order in Woocommerce .
PDF invoice would then send an invoice to the customers.
Currently, Woocomerce order is in pending status even after PayPal confirmation via email from Paypal.
All this was working up until update to Vantage theme.
Please advise :-)
Hi Nikikefalas
Thanks for the long wait and sorry to hear about this problem, I’m sure you’re keen to get it resolved ASAP.
I unfortunately don’t have a quick solution that comes to mind. You’d ideally need to put the site into maintenance mode (https://wordpress.org/plugins/wp-maintenance-mode/) and do some testing.
To test Vantage you could try switching to a default theme like Twenty Fifteen and run a test order. If this also fails you could try testing with all other plugins de-activated so that would look as follows:
Vantage activated
WooCommerce activated
PDF Invoices plugin activated
Any other plugins crucial to WooCommerce and PDF Invoices working in a test – activated
Maintenance mode plugin activated
All other plugins de-activated
Once we’ve got this worked out we could dive in further.
I think the above is the way to go. However another option is to roll Vantage back. If you’d like to try this option please email me on [email protected] and let me know which version you were previously running. I’ll then email you that ZIP. That would be another way to test the update.
Thanks