This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Widgets unknown

Resolved 1 reply pluginplugin-page-builderquestion
Jared Tremblay
9 years ago · Last reply by Alex S 9 years ago

After the WordPress update 2 days ago, my pagebuider by siteorigin (think up themes compatible) would not work. I uploaded and activated the new version of page builder. None had the ()think up themes compatible), so when I go to my previously created pages, the rows are present, but the widget say “unknown” or “missig” and are grayed out.

Then if I try to insert a new row and widget to recreate the old one, the widgets are completely different: no heading, spacer, etc.

If I switch to visual editor, when I click update, nothing happens.

Do I have to wait for Think Up themes to create an update?

What do I do?

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

1
  1. Alex S Staff 9 years, 10 months ago

    Hi Jared,

    Okay, so the issue here is that the Thick Up Themes version of SiteOrigin page Builder is actually different to the standard version of SiteOrigin Page Builder. Their version is a fork (read: a version based on our code) of an older version of our plugin. As such, there are functionality differences – the widgets being one of them. I’ve heard reports that there is an update that you can get from Thick Up Themes that will resolve this issue. I recommend having a look around their control panel, or contacting them for advice on upgrading.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread