Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].
Hi Guys,
I’m at a complete loss. For some reason Widgets have stop working properly in Page Builder, Work fine in the usual widget locations but will not play ball in Page Builder. I’m using WordPress 4.3.1, Vantage Premium 2.4.4, Page Builder 2.2, Widgets 1.5.1. Done the usual deactivating of the all other plugins and still nothing !!
Wont let me open any tabbed or carousel boxes.
HELP!!
John
This could be some sort of plugin conflict. You can try disabling your plugins one by one and see if disabling any plugin fixes the issue.
Ok, So I’ve done a completely clean install
WordPress 4.3.1
Vantage Premium 2.4.4
Page Builder 2.2
Site Origin Widgets 1.5.1
Added nothing else ! … Widgets are broke
Hi John
Is this still the problem you’re facing or is just widget spacing you’re working on now?
Hi Andrew
No it’s still very much a problem !
Widget Spacing is another thing I’m working on whilst waiting on the reply from you guys on the above
FYI Love Page Builder & Vantage
Can you perhaps give a specific example. Which widget did you try insert into Page Builder and what happened?
Thanks
Its the same with all widgets but an exact example would be the button widget
added via page builder and the icon tab is open but unable to shut it or open either of the other tabs … same thing happens on other widgets. when adding via widget screen they work fine.
Happy for you to have look at the site if it helps
John
This does sound like a plugin conflict, specifically a JavaScript issue.
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
This is a private message.
Done,
Just to be clear I’ve added other plugins now but this happened on the clean install described above
This is a private message.
This is a private message.
I did see an issue but after running plugin tests it seems to have resolved:
Private Snippet
Please, try testing again.
Let’s get this core issue resolved before we dive into the new problem. Thanks :)
Were you able to amend the button – I still cant ?
I can yes, just tested, sorry for kicking you out of editing.
Private Snippet
I’ve just tried something that I didn’t think in a million years would be the issue but I think It’s down to a browser issue
Chrome on Windows 10
Just opened up Edge and it seems to be working fine, never thought to check the browser !!
Chrome is usually our “go to” browser. Can you try clearing Chrome’s cache and see if it helps.
(Hate advising people to clear cache but there are some cases where it helps things).
Cleared and still the same
Strange one that’s for sure, guess I’ll be using Edge for a while !
Strange for sure! One more test to run would be to go to chrome://extenstions and disable everything, then re-check.
Voila !!! Page Builder is incompatible with the extension PageXray !!
Nice find :)
Which widgets are you trying to change the spacing between? Which page can I see them on? Thanks.
If you look on the home page there’s a row in 3rd’s I’d like to be able to stack the image and the 2 text boxes. Its something I’d like to be able to replicate else where to.
Cheers
I’ve edited the row concerned, clicked Attributes on the right and entered a CSS Row Class of my choosing:
I then went to Appearance > Custom CSS and targeted our new class:
/* Custom Page Builder */ .no-bottom-margin .panel-grid-cell .so-panel { margin-bottom: 0 !important; }Hopefully that’s the result you wanted. Not that easy to do this without Custom CSS at the moment. What I’ve done here is replicable by adding the row class to other rows.
That’s spot on !!
Cheers for all the help tonight !
Super :) Glad to hear that did the trick.
All the best.