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Widget Style menu no longer loading

By Marisha Payne, 8 years ago. Last reply by Alex S, 8 years ago.

Hello,

I am having a problem with the style menu within all of the widgets. While the widgets themselves are working all I can see is a spinning circle on the right side. Everything has been working fine since I began using Site Origin widgets a couple of days ago, up until today of course.

I have searched for previous threads but they all seem to be from months ago and dont seem to have come to a resolution.

Please please can anyone help?

Thanks

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  1. 8 years, 2 months ago Alex S
    Hi, I Work Here

    Hi Marisha,

    Sadly what you mentioned is a common problem with support forums. Once the user has found a solution they rarely come back and state so. :(

    Do you currently have Wordfence installed?

    If you do:
    This is likely a WordFence issue. The issue is that it’s initially very strict so things like the Learning Mode do definitely help in resolving issues like this one. However, if you want to “skip” the learning process and just use your widgets you can do so pretty easily. Go to the affected widget and open it up, don’t get “blocked” yet. Instead open up another tab on WP Admin > WordFence > Live Traffic and filter it by blocked traffic. Then make an adjustment to your button widget and you’ll get blocked. Go back to the Wordfence tab and press the whitelist param from FireWall button. This is 100% safe as the contents of the field are not at all close to what would be required for an XSS attack. (it’s really quite odd it would even suggest such a thing…).

    Let me know if this helps.

    If you don’t:
    This is very likely a plugin conflict. Could you please try a plugin conflict test? Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches (https://codex.wordpress.org/I_Make_Changes_and_Nothing_Happens) after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

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