Home>Support>widget bug removal?

widget bug removal?

Hi,
I have a bug on a SiteOrigin Editor widget I added to the Right sidebar . I would like to delete this widget because it hangs and crashes my website.
When I deactivated the Editor widget in the widget bundle, everything seemed to be working fine. This confirms to me that there’s a bug with the editor widget.
However, I need this widget, and wish the bug would be removed. How can this be done?

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 8 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Terrific.
    Just to confirm; your browser crashes during the editing process and not the actual viewing of your website, correct? What is the contents of the widget? Have you tried directly deleting the widget and recreating it?

  2. 8 years, 7 months ago terrific

    Hi Alex,
    Yes, it’s the browser that crashes. The website just hands and then I get the google chrome’s page unresponsive message.
    This widget contains text. I want to delete it; but I can’t, because once I click on it the site freezes. Infact, when I go through my dashboard-Appearance, and click on Widgets, the site freezes.
    Then when I go through plugins to SiteOrigin widgets bundle, and deactivate SiteOrigin editor widget, the site starts working properly again.

  3. 8 years, 7 months ago Alex S
    Hi, I Work Here

    Can you please provide me with a link to your website?

  4. 8 years, 7 months ago terrific

    it’s maternitynest.com
    I’m still creating it, so I just deactivated the maintenance mode. The widget in question is the last one on the right sidebar that says “Tip of the Week:pregnancy”. I can’t get it out.

  5. 8 years, 7 months ago Alex S
    Hi, I Work Here

    What browser are you using?

  6. 8 years, 7 months ago terrific

    Google chrome

  7. 8 years, 7 months ago Alex S
    Hi, I Work Here

    I’m going to have to get back to you on this. I’m sorry about making you wait. :(

  8. 8 years, 7 months ago terrific

    It’s OK. Can I enable the maintenance mode again?

  9. 8 years, 7 months ago Alex S
    Hi, I Work Here

    Yes.

  10. 8 years, 7 months ago terrific

    Hi Alex.
    Problem solved! I used a different browser-Mozilla, and I was able to remove the widget. Thank you so much for your help.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More