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whole setup on all pages dissapeared

Resolved 11 replies customizationpluginplugin-page-builder
Martin Leclercq
9 years ago · Last reply by Martin Leclercq 9 years ago

Hello,

I’m build press theme. All of a sudden my whole setup had disappeared. All content is still there but it’s changed in the admin from ‘PageBuilder’ to text. HELP!!

I don’t know how to change it back. How is this possible??

Please help me.
site is: http://vdkooy.nl/vdkgl

with regards,
Martin Leclercq

Private Snippet
The Netherlands / Rotterdam

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Replies

11
  1. Alex S Staff 9 years, 11 months ago

    Hi Martin,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    Private Snippet

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  2. Martin Leclercq 9 years, 11 months ago

    Hi Alex,

    Thank you for your help!!
    I’ve made a new user.

    Private Snippet

    Met vriendelijke groet,

  3. Alex S Staff 9 years, 11 months ago

    Hi Martin,

    I’ve removed the password from your post. Please note that you can make a reply private by ticking the private reply checkbox at the bottom right of the post field.

  4. Martin Leclercq Private 9 years, 11 months ago

    This is a private message.

  5. Alex S Staff 9 years, 11 months ago

    Hi Martin,

    Could you point me, specifically, to a post where you have previously used Page Builder with?

  6. Martin Leclercq 9 years, 11 months ago

    try the homepage

  7. Martin Leclercq Private 9 years, 11 months ago

    This is a private message.

  8. Alex S Staff 9 years, 11 months ago

    Hi Martin,

    I cannot tell you why but it looks like the page has been converted into a non-page builder powered page. This is likely due to a plugin conflict – I cannot spot any known problematic plugins so I’m not sure which one could be at fault. Do you have a backup? :( If you do, revert to it. If not, please start making them and keep care of your plugins to see if it happens again. I know it doesn’t sound like much but that’s pretty much your only option at this point. :( Sorry!

  9. Martin Leclercq Private 9 years, 11 months ago

    This is a private message.

  10. Alex S Staff 9 years, 11 months ago

    Hi Martin,

    I do. :( Once again, I’m sorry that this has happened and I have no idea why.

  11. Martin Leclercq 9 years, 11 months ago

    That’s strange. Thank you once again for analyzing the error.

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