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where to access my Premium Support?

Resolved 7 replies generalquestion
8 years ago · Last reply by BelowTheBush 8 years ago

I have looked on my dashboard but cannot for the life of me find how to access the premium support email service..
Thanks!

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Replies

7
  1. Alex S Staff 8 years, 10 months ago

    Hi BelowTheBush,

    You can find the contact information for premium by opening your SiteOrigin dashboard and then open the Support tab. The email will be present on that page.

  2. BelowTheBush 8 years, 10 months ago

    Thank you! The reason I cannot see that is because it's not there haha :)
    my key is Private Snippet is this a mistake?

  3. Alex S Staff 8 years, 10 months ago

    Hi BelowTheBush,

    Please don’t publicly post your premium code.

    To clarify, what do you see when you view the support tab? Can you show me a screenshot? I ask the support tab contents is present regardless of whether you have an active license or not. Please note that we’re currently unable to process file attachments so you’ll need to upload the image to a third party site such as vgy.me or imgur.

  4. Alex S Private Staff 8 years, 10 months ago

    This is a private message.

  5. BelowTheBush 8 years, 10 months ago

    Ah apologies!

    Here is the link to a screenshot of my dashboard page
    https://vgy.me/ay249T.jpg

  6. Alex S Staff 8 years, 10 months ago

    Hi BelowTheBush,

    It’s okay! :)
    You’re actually looking at the WordPress Dashboard, not the SiteOrigin dashboard. I suspect this mixup is due to the broken link in my previous reply – sorry about that! :(

  7. BelowTheBush 8 years, 10 months ago

    Ah fantastic! Thank you :)

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