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Wesbite using vantage theme appears distorted on certain browsers

By SharonC, 7 years ago. Last reply by SharonC, 7 years ago.

Hello. I am using the vantage theme on my website but I have been contacted by a couple of people to tell me that the appearance of the website is distorted (different colour, layout etc) to what I am seeing on my browser. I have seen the screenshots of what they are seeing and it looks terrible and is unuseable. I dont know why this is happening and how to fix it. Would appreciate some advice. Thanks

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  1. 7 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Sharon,

    Do you have a public URL where we can take a look at what’s going on?

  2. 7 years, 7 months ago SharonC

    Hi Alex, Many thanks that would be great. The public URL is http://www.vistaplanning.co.uk

  3. 7 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Sharon,

    I can’t seem to experience any differences regardless of setup. :(
    Can you please send me a copy of the images your users have sent you? Please note that we currently don’t support email attachments so you’ll need to upload them to a third party image hosting site like vgy.me or imgur.

  4. 7 years, 7 months ago SharonC

    Thanks so much for looking into this Alex. I have uploaded an image of what they saw onto vgy.me the link is https://vgy.me/QFZETr.jpg I have included details of the browser they were using for each image. Many thanks again.

  5. 7 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Sharon,

    Unfortunately, I can’t seem to replicate either display issue in either version. For reference, here’s a screenshot:

    IE 11 is on the left and Chrome (exact same version) on the right. Are you able to personally replicate this issue and if not, is anyone else reported this issue?

  6. 7 years, 7 months ago SharonC

    Thats really interesting, i have only had these two sent to me so maybe I will wait and see if any further issues are raised. If someone is using an outdated browser will there be issues? Thanks for your help and quick responses.

  7. 7 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Sharon,

    Okay, let me know how it goes.

    There could be issues, yes. We cannot guarantee that your website will work as expected in really old and unsupported (by the developers) browsers as we don’t test against them – very few people are using unsupported browsers though so it’s not really worth worrying about.

  8. 7 years, 7 months ago SharonC

    Thanks Alex

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