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  1. Alex S Staff 8 years, 2 months ago

    Hi Matt,

    This sounds like a plugin conflict. Would you mind running a quick plugin conflict test?

    You can start by disabling all non-SiteOrigin plugins and see if this fixes the issue. You’ll need to clear all your caches after disabling your plugins. So just to confirm, double check if the issue is coming up while all other plugins are disabled.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue. Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    You could also try temporarily switching to a default WordPress theme like Twenty Sixteen. Default WordPress themes are generally very light weight which lowers the chance that they’ll conflict with plugins, so they’re a good way to test if your original theme is the source of the issue.

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