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Visual & Text Editor + Page Builder missing

Open 4 replies pluginplugin-page-buildertechnical
josris
8 years ago · Last reply by Andrew Misplon 8 years ago

Can you please assist me in rectifying this problem? Like the previous person all these items are missing since the last update which is making it impossible for us to progress with anything. Can SiteOrigin please check and fix this bug as we use WordPress to connect to our business?

SimplyDecadentCreations

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Replies

4
  1. Andrew Misplon Staff 8 years, 4 months ago

    Hi josris

    Sorry to hear about this problem.

    Please, head over to DashboardUpdates and run any pending updates. Next, run a plugin conflict test. Temporarily deactivate all non-SiteOrigin plugins. Does the issue resolve? If so, reactivate your plugins one by one, checking for the issue after each activation.

  2. Andrew Misplon Staff 8 years, 4 months ago

    A complete video and text explanation of plugin conflict resolution can be found here:Page: Identifying Plugin Issues. However, the above explains the essentials. Let us know how it goes. Thanks.

  3. josris 8 years, 4 months ago

    If I deactivate each plugin, will I lose my existing files, pages and images that I have already set up . Basically will I lose my existing information?

  4. Andrew Misplon Staff 8 years, 4 months ago

    No data will be lost during the deactivation and reactivation process.

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