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Visual Text Editor Drop Down Menus Not Working

Open 6 replies bug-reportpluginplugin-widgets-bundle
High Performance Soccer
8 years ago · Last reply by Alex S 8 years ago

I am running WP version 4.8.3, with a third party theme. I downloaded the Page Builder + Widgets plugins today. When I am writing text in the text editor widget, the drop down menus that allow me to change the font size, header style, and font are not showing up.

However, I do notice that the font menu is showing up when clicked, but it shows up behind the pop-up window that I am editing in. I am unable to click it.

I tried clearing my cache – nothing.
I tried disabling my plugins then clearing my cache – still nothing.

Please help!

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Replies

6
  1. Alex S Staff 8 years, 3 months ago

    Hi,

    To clarify, what plugin are you using to add the Font Size drop down to the Editor? I ask as WordPress, by default, doesn’t this include this option. Typically, we recommend installing something like TinyMCE Advanced to allow for this sort of stuff.

  2. High Performance Soccer 8 years, 3 months ago

    It was included in my theme. However, none of the drop down menus are working.

  3. High Performance Soccer 8 years, 3 months ago

    I just downloaded the TinyMCE Advanced plug-in. It added another toolbar on top of the ones I already had. The dropdown menus still don’t work.

  4. Alex S Staff 8 years, 3 months ago

    Hi,

    That’s odd. Hm. To clarify, what version of the SiteOrigin Widgets Bundle are you using? Also, could you please send me the contents of your console after trying to use the drop downs? Please refer to this guide on how to access your browser console.

    Also, does this issue occur if you temporarily change to a default theme?

  5. High Performance Soccer 8 years, 3 months ago

    Hi Alex,

    The version of widgets bundle I am using is Version 1.11.0 .

    The contents of my console are as follows when I try to click the dropdown menu. The first one is from the font size drop down and the second is from the font type drop down:

    JQMIGRATE: Migrate is installed, version 1.4.1
    performancesoccerhub.com/ Failed to load resource: the server responded with a status of 403 (Forbidden)
    performancesoccerhub.com/:1 GET https://performancesoccerhub.com/wp-content/uploads/2017/11/ 403 (Forbidden)

    JQMIGRATE: Migrate is installed, version 1.4.1
    2performancesoccerhub.com/ Failed to load resource: the server responded with a status of 403 (Forbidden)

    The issue does not occur if I am on a default theme, since, as you mentioned, wordpress doesn’t include these drop down menus by default. So when I don’t have my theme (which is called MagOne), I am not offered those dropdown menus.

  6. Alex S Staff 8 years, 3 months ago

    Hi,

    Unfortunately, this issue is as a result of your themes implementation of these custom menus. We make use of the new Editor JS API and that’s code is likely not compatabile with it. I would recommend reporting this issue with your theme developers. Sorry mate.

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