Hello, I have somehow lot the visual editor on my website. Not sure when as I have not made changes in about 3 months.
I have read other threads and disabled other non-site Origin plug-ins, cleared the cache, deleted additional CSS. None of these worked. Pls help.
Visual Editor no longer available
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Hi, sorry to hear about the hassle.
If you’ve upgraded to WordPress 5.0, you could consider installing the Classic Editor plugin. If that isn’t the issue, go to Users, edit your username and ensure you haven’t disabled the visual editor for your username.
I am on version 4.9.8 of wordpresss.
I installed the classic editor plug-in and it did not make a difference.
Godaddy suggested disabling this as it could be causing a conflict, so I deactivated it.
I have checked the profile and visual editor is enables (unticked)
Anything else I can try?
Thanks for the update.
Please, try performing a plugin conflict test to see if you can find a working baseline.
1. Temporarily deactivate all plugins not authored by SiteOrigin.
2. Test the problem, is it resolved?
Hello, thanks for responding.
This was the first thing I did – disabled all plug-ins not authored by site origin.
It did not work.
You could also try upgrading to the latest version of WordPress to see if that helps. With the Classic Editor plugin activated, everything is the same in WordPress 5.0.2.
If you’d like to stick with the current version of WP you’re using, no problem. Please, open a page where there is an error and check for JavaScript errors in the browser console, here is how: http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis.
If there are errors present, please let us know what they are. You can also take a screenshot and upload it to imgur.com.
ok..will try that.
I am not given that option in the go daddy interface, but will see if/how I can upgrade
Yes, there in error. I took a screen shot. Not sure how to upload on Imgur… any other option?
Maybe this?
https://imgur.com/a/mHScWPm
Any other suggestion please?
The issue is quite bizarre. I though to try add new content using the widget.
Site Origin Headline – this comes up with the visual editor
Site Origin Editor – does not.
There is something certainly broken in the plug in.
And I have wordpress 5 – the problem is still there.
That’s the issue. Unfortunately, there isn’t much information in the console error as is. Updating WordPress might resolve this problem. If you go to DashboardUpdates is there an option to update to the latest version of WordPress? It is possible to manually update but it’s a bit technical.
Dear Andrew. Thank you.
Actually on GoDaddy Dashboard, it says I am on Word Press 5.0.2
Thanks for the details regarding the Editor widget and WP version. Unfortunately, we can’t currently recreate the issue locally.
The ultimate baseline test would be to do as you’ve already done, temporarily deactivate all non-SiteOrigin plugins and then temporarily switch to Twenty Seventeen theme or another default WordPress theme. That’ll rule out a conflict with your theme. It’s a quick test.
If that doesn’t help, please try accessing your server using FTP or Hosting File Manager. The File Manager is available in your hosting control panel. Download wp-config.php from your WordPress root directory and just after wp_debug insert the following line:
define('CONCATENATE_SCRIPTS', false);This is how it’ll look in wp-config.php: https://imgur.com/a/KB72Dpc