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Visual Editor Error message: Secure Connection Failed

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Joel
7 years ago · Last reply by Alex S 7 years ago

When I click on “Visual Editor” this is the message I receive from the Firefox browser:

Secure Connection Failed

The connection to the server was reset while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

I am using Divi Theme 3.8

Why and how to fix it?

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Replies

1
  1. Alex S Staff 7 years, 7 months ago

    Hi Joel,

    Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

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