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Video not working on mobile devices with Hero

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James Matrisciano
7 years ago · Last reply by James Matrisciano 7 years ago

Hello. I have built a site and my video works perfectly on my mac. However, when I use my iPhone or iPad, it just shows up as a brown box and does not play, not even an option to play. Any help would be great, thanks.

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4
  1. Alex S Staff 7 years, 6 months ago

    Hi James,

    Do you have a public URL where we can take a look at what’s going on?

  2. James Matrisciano 7 years, 6 months ago

    sure, here is the page in question:

    https://www.dotmclub.com/580-2/

  3. Alex S Staff 7 years, 5 months ago

    Hi James,

    Thanks. I’ve logged this as a potential bug in our issue tracker. We’ll investigate this as soon as possible and try come up with a fix.

  4. James Matrisciano 7 years, 5 months ago

    thanks

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