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Video for Hero Image

7 years ago · Last reply by Alex S 7 years ago

The hero image video does not work. When I link a video to it, it only shows the thumbnail and does not play. When I upload a video it only allows a video under 2mb (If a video file does exist that small, it must look like it was filmed on a nokia flip phone from 2002)
How can I remedy this situation.

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  1. Alex S Staff 7 years, 9 months ago

    Hi Nnorton,

    The maximum upload size is defined by your server settings. Please refer to this this article for instructions on how to increase the limit.

    Please note that for performance reasons, ideally shouldn’t have a background video that’s larger than 1MB. I actively recommend not having videos larger than 500KB.

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