This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

video background problem/bug with Ie and MS Edge

Open 3 replies pluginplugin-page-builderquestion
Chris Dawson
5 years ago · Last reply by Andrew Misplon 5 years ago

hi there, client wanted to add a video background to their siteorigin homepage, which we did via the built-in ‘video background’ element on a row. all working, but on Edge and older IE *occasionally* the video doesn’t fill to full screen width – we get narrow blue strips down either side, usually when using the back button to return to the homepage. (this even happens if we replace the MP4 with a gif image)

home


i appreciate it may be hard to replicate as it’s ‘occasional’, but does anyone have any suggestions for a fix for this? i also know that Edge and IE users are small audiences, but their MD is using IE!!
we tried adding
.sow-background-element {
margin: 0 !important;
padding: 0 !important;
left: 0 !important;
}

btw we’re using themetrust’s Create theme https://themetrust.com/wordpress-themes/create/

any help gratefully accepted!
thanks

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

3
  1. Andrew Misplon Staff 5 years, 10 months ago

    Hi Chris

    Thanks for reaching out.

    Please, could you try and isolate how the video background setting is being added. The setting, unfortunately, isn’t ours. Do you perhaps have the following plugin installed https://wordpress.org/plugins/video-backgrounds-for-siteorigin-page-builder/ or is the setting added by Create?

  2. Chris Dawson 5 years, 10 months ago

    ah – ok i’ll contact the theme guys – sorry i thought it was built into siteorigin core, but it must be the theme adding the video ability.

  3. Andrew Misplon Staff 5 years, 10 months ago

    No problem at all. Hopefully, ThemeTrust can assist. If any SiteOrigin questions arise, please, let us know.

    Cheers for now.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread