Hi there!
A few hours ago i purchased Vantage Pro through the wp interface and paid via PayPal.
I immediately got an -mail with the order code. When i want to redeem this code, it gives me the option to download the new Vantage Pro, which i obviously was planning to do. But ater the update, it’s still Vantage. When i want to use the premium options, it tells me again to purchase Vantage Pro. It’s a vicious circle i cant get out of. i tried Chrome, Firefox and safari and i am running out of options. I also tried logging out and in again, yet to no avail.
What am i missing or what is going wrong?
Hi Wouter,
You can confirm this by navigating to WP AdminAppearanceThemes and then finding and clicking Vantage – is the theme called Vantage Premium? it’ll look exactly like this:
If it doesn’t, please change to a non-Vantage theme, then delete Vantage. Click Add NewUpload Theme and upload / activate the version provided.
If it does (or you followed the above steps), please navigate to WP AdminAppearanceCustomize, then go to Theme SettingsPremium and input your order code.
By the way, as you’re a premium user, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on this page. Please reference this thread and include your SiteOrigin order key in the email.