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vantage with woocommerce: vat stays zero

Resolved 15 replies premiumthemetheme-vantage
Marcel
10 years ago · Last reply by Andrew Misplon 10 years ago

Question:
I’ve helped 2 people to create a webshop. Both have a premium Vantage theme with woocommerce 2.3.13.
the first site I made is running wel, the theme version is 1.4.2 (WordPress 4.2.2)

The second site I made is running with the theme version 2.4.2 (WordPress 4.2.2).
I check out all settings, they are the same.

When you select some artikels and go to the checkout page, no Vat will be calculated en stays zero.

Can you help me
(I’m Dutch, so please don’t look to the grammar :-))

URL: http://www.leukcreatief.nl/checkout/

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Replies

15
  1. Andrew Misplon Staff 10 years, 7 months ago

    Hi V-en-l

    Thanks for reaching out.

    Sorry to hear about the hassle. Please could you try the following:

    1. If the site is live use a maintenance mode plugin like WP Maintenance Mode to hide the site for a short time.
    2. Temporarily switch to another theme. Perhaps a default WordPress theme like Twenty Fifteen.
    3. Re-test the VAT issue.
    4. Does it still occur?

    This test will help us isolate where the problem is.

    Thanks

  2. Marcel 10 years, 7 months ago

    The same problem, vat stays zero, so it’s not the theme, then it must be a plug-in or the database.

    Marcel

  3. Andrew Misplon Staff 10 years, 7 months ago

    Thanks for running that check. You could consider posting on the
    WooCommerce forums for help on this one. If something Vantage or SiteOrigin plugin comes up, let us know.

  4. Marcel 10 years, 7 months ago

    The problem is that you need a paid wootheme, but we paid for vantage. If you don’t have a paid wootheme, you cannot make a ticket for the helpdesk of woocommerce (strange).

    If you have any idea what it could be, please let me know, I’m out of ideas where to look :-(

  5. Andrew Misplon Staff 10 years, 7 months ago

    That’s a strange setup for sure. The other option might be to post on the WordPress.org WooCommerce support page or just continue investigations before doing so.

    I can appreciate this is a tough problem. We’re a small team here at SiteOrigin and do our best to assist with plugin issues as they related to Vantage or as they relate to SiteOrigin plugins. Unfortunately, in cases like this we do need to ask that support be directed to the plugin authors.

  6. Marcel 10 years, 7 months ago

    The problem is solved, a table was missing. Thanx for your reaction.

  7. Andrew Misplon Staff 10 years, 7 months ago

    Super. Really glad to hear it. Thanks for the update.

    All the best.

  8. Greetje Cooreman 10 years, 7 months ago

    Hello I have the same issue with my Webshop. http://www.mason-jar.be
    Can you explain me how you fixed it and where do i find this table?

    Regards,
    G

  9. Marcel 10 years, 7 months ago

    Dear Greetje,

    check this:
    http://www.zonkey.co.uk/2015/07/woocommerce-tax-showing-checkout/

    Regards,

    Marcel

  10. Greetje Cooreman 10 years, 7 months ago

    Hi Marcel thanks for the info.
    I’ve created the table now but the problem isn’t solved yet.
    Can you tell me what setting are you using in Woocommerce?

    Regars,
    G.

  11. Marcel 10 years, 7 months ago

    How did you create the table? Whit the SQL statement or manual?

    the name of my table is: 0_woocommerce_tax_rate_locations
    I don’t know if the name of the table is important.
    Be sure that the table have the correct names and settings..

    afther that…

    Did you re-save the VAT settings?
    If you did that, then it’s probably one of the setting incorrect. Can you upload some print screens of your VAT settings.

    Greetings,

    Marcel

    (I’m Dutch, so please don’t look at the grammar :-))

  12. Greetje Cooreman 10 years, 7 months ago

    Hello Marcel,

    I created the table via the SQL statement with the code i found via the link you’ve posted yesterday:

    CREATE TABLE wp_woocommerce_tax_rate_locations (
    location_id bigint(20) NOT NULL,
    location_code varchar(255) NOT NULL,
    tax_rate_id bigint(20) NOT NULL,
    location_type varchar(40) NOT NULL
    ) ENGINE=InnoDB DEFAULT CHARSET=utf8;

    The problem was with the name of my table it was set to: wp_woocommerce_tax_rate_locations instead of 0_woocommerce_tax_rate_locations.
    I manually did the correction and it works just fine.

    Thanks again for your help i’ve been searching for a solution everywhere on the net for about a week:-(

    Regards,
    G.

  13. Marcel 10 years, 7 months ago

    nice that it works now , I am glad that I could help you.

    Nice website :-)

    mooi dat het nu werkt, ik ben blij dat ik je kon helpen
    Mooie website :-)

  14. Greetje Cooreman 10 years, 6 months ago

    Thanks and If you know anyone that needs a nice website let me know.

    Regards,
    G.

  15. Andrew Misplon Staff 10 years, 6 months ago

    Thanks for helping out here Marcel, much appreciated :)

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