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Vantage Premium upgrade paid for, not working!

Resolved 6 replies premiumthemetheme-vantage
Robin Martin
11 years ago · Last reply by Andrew Misplon 10 years ago

I’m having the same issues as others have been posting about this premium upgrade. Please assist asap! I’ve already paid for the upgrade but it will not upgrade. I just tried it again for the 7th or 8th time. This time, when it begins installing, it stops and says the file is empty! Then, yet another error message saying down for maintenance! Is this a scam? I certainly hope not. I was just beginning to enjoy using this theme.

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Replies

6
  1. Greg Priday Staff 11 years, 6 days ago

    Hi Robin

    Very sorry about these issues. We’re working around the clock to try get this sorted out.

    We’ve been experiencing some problems with our update servers today. The problems are intermittent but the updates server does seem to be working properly at the moment. You can try download/update again and it should work.

    Unfortunately the issue is with our hosts (Google App Engine), I’ve let them know about the issue so now we’re just patiently waiting for the issue to be resolved. I’m hoping this won’t go on for much longer.

  2. Greg Priday Staff 11 years, 6 days ago

    Hi Robin – I’ve also emailed you a copy of Vantage Premium in the mean time :)

  3. Robin Martin 11 years, 6 days ago

    Thank you so much for your quick response, Greg. It worked this time and everything seems to be working for now! Have a great weekend…!

    Robin

  4. Andrew Misplon Staff 11 years, 6 days ago

    Thanks for your understanding Robin. Glad to hear you’re up and running.

  5. Cory Harrill 10 years, 9 months ago

    I seem to be having the same problem as Robin was.. I do not know if the payments went through. I assume they didn’t as i am not being charged yet, but I keep getting an error when i go to pay for the upgrade.. Any help or updates would be helpful. Thank you.

    • Andrew Misplon Staff 10 years, 9 months ago

      Hi Cory

      Sorry to hear about the hassle. Please drop me a quick email on [email protected] and let me know you purchasing PayPal email address; I’ll look everything up from there.

      Thanks :)

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