I am using Vantage 1.3.4 and I recently paid to upgrade to the Premium version however when I try to upgrade it the installation fails and I am presented with the following message:
Downloading update from Private Snippet
Unpacking the update…
Installing the latest version…
Enabling Maintenance mode…
Removing the old version of the theme…
Could not remove the old theme.
Theme update failed.
Return to Themes page
Please help.
Kind Regards
Hi Ldf
The issue there seems to be coming in with removing the old copy of the Vantage (the free version). This probably means that WordPress itself doesn’t have the access rights to remove the old folder. Can you try logging in with FTP, navigating to wp-content/themes/ and deleting the vantage folder.
After you’ve done that, try installing the Vantage premium ZIP file, which you can download from your original order email.
Hey,
i have a problem with the upgrade to the premium version for more than 7 hours! I already have installed and activated the free version. Now i wanted to enter the Order Number and got the message:
Your Order Number Is []
There was a problem contacting our validation servers. Please try again later, or upgrade manually using the ZIP file we sent you.
I also tried to upload the zip folder, but there also appears following message:
Theme is already excisting – installation failed.
Please help.
THANKS :)
Hi nina
Apologies for the hassle. We’ve replied to your email. If you need a further hand, please reply there.
Thanks :)