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Vantage Premium Support – Typical Response TIme?

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Mike Doban
7 years ago · Last reply by Andrew Misplon 7 years ago

We have Vantage Premium and I raised an issue several days ago with [email protected] but have not received a response. It was the first time I attempted to use Vantage Premium support – am I doing something wrong or do responses via email support delayed?

Thanks in advance!
Mike

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Replies

7
  1. Andrew Misplon Staff 7 years, 6 months ago

    Hi Mike

    Thanks for reaching out. Please, can you check your Spam folder, Alex replied to your email on September 12th, about eight hours after we received your query. Perhaps it landed in Spam? I can see that it wasn’t read. Please, let me know what you find. Thanks again.

  2. Mike Doban 7 years, 6 months ago

    Andrew,

    I checked my spam folder, deleted emails and my inbox. I have no emails regarding this query. Could you please resend the response?

  3. Andrew Misplon Staff 7 years, 6 months ago

    Sorry to hear that, frustrating stuff. I’ve resent now. Please let me know.

  4. Mike Doban 7 years, 6 months ago

    Andrew,

    Thanks! I received the email this time and applied the fix. This resolved the issue.

  5. Andrew Misplon Staff 7 years, 6 months ago

    Super :) Glad the email was received and the fix worked. All the best :)

  6. Mike Doban 7 years, 6 months ago

    Thanks for the superb support! Since I am a first time poster, if I have another issue related to this Chrome update with the header should I open another thread or add my question here?

  7. Andrew Misplon Staff 7 years, 6 months ago

    Email would be best, thanks :)

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