Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].
We have Vantage Premium and I raised an issue several days ago with [email protected] but have not received a response. It was the first time I attempted to use Vantage Premium support – am I doing something wrong or do responses via email support delayed?
Thanks in advance!
Mike
Hi Mike
Thanks for reaching out. Please, can you check your Spam folder, Alex replied to your email on September 12th, about eight hours after we received your query. Perhaps it landed in Spam? I can see that it wasn’t read. Please, let me know what you find. Thanks again.
Andrew,
I checked my spam folder, deleted emails and my inbox. I have no emails regarding this query. Could you please resend the response?
Sorry to hear that, frustrating stuff. I’ve resent now. Please let me know.
Andrew,
Thanks! I received the email this time and applied the fix. This resolved the issue.
Super :) Glad the email was received and the fix worked. All the best :)
Thanks for the superb support! Since I am a first time poster, if I have another issue related to this Chrome update with the header should I open another thread or add my question here?
Email would be best, thanks :)