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Vantage Premium Mobile View not working

Open 14 replies premiumthemetheme-vantage
Vincent Skyers
11 years ago · Last reply by Andrew Misplon 11 years ago

Hi Vantage team. I absolutely love the theme and am using it for babettesoc.com. Everything is grand except for the mobile view from my Iphone 5 and 6. All I get is a blank screen. Please help.

PS I already tried deactivating plugins.

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Replies

14
  1. Andrew Misplon Staff 11 years, 4 months ago

    Hi Vincent

    Glad to hear Vantage is working out.

    That’s a tough one. The issue isn’t just related to the home page which was the first thing I checked.

    So to confirm, you did test with all of your plugins de-activated at one time?
    Have any theme files been modified at a code level?

  2. Vincent Skyers 11 years, 4 months ago

    Correct. I’m at a loss as well. I have a snippet of code in the custom Css section to hide the page titles but I tested without.

  3. Andrew Misplon Staff 11 years, 4 months ago

    Thanks for the update. Please send a set of temporary login details through to [email protected] and I’ll take a look ASAP. Please include a link back to this thread so I can reference the email.

  4. Vincent Skyers 11 years, 4 months ago

    Sent information.

    Thanks much

  5. Andrew Misplon Staff 11 years, 4 months ago

    For sure. Will take a look ASAP.

  6. Andrew Misplon Staff 11 years, 4 months ago

    The conflict unfortunately seems to be: https://wordpress.org/plugins/open-table-widget/. I’m not sure yet as to where the problem lies.

  7. Andrew Misplon Staff 11 years, 4 months ago

    De-activating the Vantage mobile menu or Vantage responsive layout has no effect. I’m not sure where the conflict lies. Upgrade to WordPress 4.0 to rule that out but I’d imagine the next step would be to post on the plugin’s forum and see if they’ve perhaps seen a conflict like this before.

  8. Vincent Skyers 11 years, 4 months ago

    Will do. Will Vantage work on WP 4.0

  9. Andrew Misplon Staff 11 years, 4 months ago

    It definitely will.

  10. Pilar Davis 11 years, 1 month ago

    I believe I am in the correct forum. I have the Vantage them as well but it is not responsive on my mobile phone. The body of the page seems ok but the header and navigation are not scaling down at all. I have the latest version of WP (4.1) and I have the meta slider as well for my header, just like the demo. I also have responsive box clicked on settings. ??? Help. please.

  11. Pilar Davis 11 years, 1 month ago

    oh Just saw the little notice saying to start a new thread. Sorry. I’ll start a new one. Thanks

    • Andrew Misplon Staff 11 years, 1 month ago

      Hi Pilar

      We have the responsive menu included in Vantage Premium. If you’re running free and would like to consider the premium offering, head to Appearance > Vantage Premium.

      Thanks, please open a new thread for any further questions and we’ll jump in there.

  12. Pilar Davis 11 years, 1 month ago

    Sorry to jump back on here Andrew, but I opened a new thread the other day but havent received any responses to it.

    • Andrew Misplon Staff 11 years, 1 month ago

      Apologies for the delay. We’re unfortunately working through a backlog and will be with you ASAP. Thanks.

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