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Uploading Vantage Theme Problem

By laxmana, 8 years ago. Last reply by Alex S, 8 years ago.

Dear SirOrigin,

I have purchased your themes but getting upload error and not updating new one after delete previous one. So please help me soon to install new purchased to upload on my site to develop further.

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  1. 8 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Laxmana,

    It sounds like the old theme files weren’t fully deleted. To resolve this issue you’re going to have to FTP into your website and manually remove wp-content/themes/vantage and then install the same as you normally would. If you’re unfamiliar with FTP I would recommend contacting your hosting provider for support on this issue.

    By the way, as you’re a Vantage Premium user, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on this page. Please reference this thread.

    • 8 years, 4 months ago laxmana

      Sir, I think wordpress has not cpanel to upload themes etc. on server by ftp. If have this option how can i access server directory by ftp to wordpress site. I think wordpress has not option to upload ftp. Thanks

      • 8 years, 4 months ago Alex S
        Hi, I Work Here

        Hi Laxmana,

        That’s a question I can’t really answer without having direct access to your server (which I’m not allowed to do for obvious reasons). I would recommend contacting your hosting provider and state something along the following lines:

        I need to remove a theme on my WordPress website but I’m unfamiliar with FTP. Could you please tell me how or remove the directory for me? The theme is found within my WordPress install at wp-content/themes/vantage

  2. 8 years, 4 months ago laxmana

    Hello Alex,

    Problem is resolved thanks to all reply…

  3. 8 years, 3 months ago laxmana

    Dear Vantage Theme,

    I am facing speed issue in this theme. Can you resolve it to start further development.

    • 8 years, 3 months ago Alex S
      Hi, I Work Here

      Hi Laxmana,

      Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.

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