When I updated to PHP 7.2 (as required by WordPress), all page builder functionalities disappeared and, when editing pages, I can’t even access the “Visual” tab–it automatically sends me to the “HTML” tab and is unresponsive when I try to make the switch. I have some very basic HTML knowledge, but definitely not enough to build our website on–which, of course, was why I was using Page Builder.
Do you have any suggestions?
Hi Hanna,
We actively develop using PHP 7.2 so we can assure you that the latest versions of our plugins are compatible with PHP 7.2.
I suspect you have a plugin installed that’s not compatible with PHP 7.2. I would recommend running a plugin conflict test to identify which plugin that is – this is not to suggest this is a plugin conflict, only that this test is a good way of telling what does one.
You can start by disabling all non-SiteOrigin plugins and see if this fixes the issue. You’ll need to clear all your caches after disabling your plugins. So just to confirm, double check if the issue is coming up while all other plugins are disabled.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue. Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
You could also try temporarily switching to a default WordPress theme like Twenty Sixteen. Default WordPress themes are generally very lightweight which lowers the chance that they’ll conflict with plugins, so they’re a good way to test if your original theme is the source of the issue.