Hello !, two weeks ago I can not update the ”
Page Builder ” every time I do I get problems widgeds screen . See photo .
The web is shown properly moved , but I can not change that section.
What I can do??? I ‘m leaving installed a previous version that works for me correctly. It’s a good idea?
Thank you very much
Hi Ibravos,
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
If the above doesn’t help; would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
Thank you very much for the reply. I am going to try!
Hello,
I tried what you’ve asked me and everything remains the same . The trouble is I’ve had problems activating the pulgins i ‘ve had to restore a copy of the web .
When you’re ready you notice and you step user.
Thank you very much really.
Hi Ibravos,
Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.
This is a private message.
Sorry, did not need to be private message . I’m sorry
Hi Ibravos,
Actually. In hindsight, after reading your last comment I noticed that you mentioned that you had issues during the plugin conflict. Specifically that you had to restore. As such, the only real way for me to resolve this issue moving forward to is an account with admin permissions. I know it might sound like a lot but that test needs to be run (as well as a few others), and I can do it safely so it won’t affect your website.
The most likely cause of this issue is plugin conflict.
Hello, I had to restore the web, that enabling plugins and activate the jetpack gave me error. and Restoration Projects website could not do it because the database had been Customised by the new version of wordpress .
I’m a mess!
Now I make the user.
Thank you
Hi , I’ve already created the user. You will see that the plugin is not updated to work well . the language is Catalan .
If you need it you can change it .
Thank you
Hi Ibravos,
Running tests now. Please allow for some time for the tests to complete.
Private Snippet
This is a private message.
Hi Ibravos,
We’re not sure why this happened but you’ve pretty much got an issue with the structure of the layout builder. To resolve this issue please navigate to the layout builder that breaks on update, open it and click prebuilt. Then click import / export and export the layout. Then upload the exported layout to that exact same widget and replace the contents. Then, you’re able to update without issue.
I’m unable to log in for some reason or I would have already reimported the layout.
Hi Alex,
I do not understand what you ask me to do. Please do what you can explain a little more detailed ??
I am self taught and I have some difficulties this.
Thank you
By the way , I have tried to do something similar to what you asked me and I had to reinstall the previous version.
Hi Ibravos,
Here’s a gif that should help you understand what to do.
This was able to resolve the issue for me due to the layout correcting itself on import.
thank you very much!!! Master of the universe