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Updating latest Page Builder failed and crashes WP

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hassesetter
8 years ago · Last reply by Alex S 8 years ago

Today I updated Page Builder 2.5.3 to 2.5.6 and during the installation I got a error message that one file failed to unpack(?) or install and after that the whole screen was filled with chinese sign. I am using Vantage Premium 2.6 with a Child theme and WP 4.8. Anyone else? Solutions?

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  1. Alex S Staff 8 years, 8 months ago

    Hi Hassesetter,

    Are you unable to access your WP Admin or your website at all?

    This error sounds like WordPress failed to install the update – which sadly sometimes happens. You’ll need to FTP into your website and navigate to your WordPress directory. Please navigate to wp-content/plugins/ and delete siteorigin-panels. If you’re unfamiliar with FTP, I would recommend getting in contact with your hosting provider.

    By the way, as you’re a premium user, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on your Page: Dashboard (please refer to the support tab). Please reference this thread and include your SiteOrigin order key in the email.

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