I recently updated my Page Builder Plugin and when I activate it my site goes down (shows white page). When I deactivate the plugin the site comes back up. The Plugin is compatible with my version of WordPress.
Updated Plugin and My Site Went Down
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Hi, thanks for reaching out.
There are a few ways you could troubleshoot the problem. If you’re up for it, you could enable debug and debug log and get more information on what error is being produced. Here is how to do that https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/.
You could also start out by doing a plugin conflict test. Below are the steps:
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.