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Update to 1.7 broke hero widget

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Hello,
When I updated from 1.6.5 to 1.7 my hero widgets disappeared. They were still visible in the editor view but on the user-facing view, they were gone.

Deleting the plugin and installing 1.6.5 fixed the problem.

Just wanted to let you know. I updated another site that didn’t use the hero widget, and it was fine.

Thanks!

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  1. 9 years, 1 month ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  2. 9 years, 1 month ago JasperD

    here you go-
    Private Snippet

    • 9 years, 1 month ago Private Message - JasperD

      This is a private message.

  3. 9 years, 1 month ago Alex S
    Hi, I Work Here

    Hi Jasper,

    Don’t worry – it’s not public! :)

    I sadly wasn’t able to replicate the issue you’re having with the update. :(

    Would it be possible for you to create a temporary admin account for us so we can log in and duplicate your website for local testing?

  4. 9 years, 1 month ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  5. 9 years, 1 month ago Private Message - WordPress

    This is a private message.

  6. 9 years, 1 month ago Private Message - JasperD

    This is a private message.

  7. 9 years, 1 month ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  8. 9 years, 1 month ago Private Message - JasperD

    This is a private message.

  9. 9 years, 1 month ago Alex S
    Hi, I Work Here

    Hi Jasper,

    Possible good news – we may have found what is causing the issue! :) Please try the newest update when it gets released to see if the issue is resolved.

  10. 9 years, 1 month ago JasperD

    Thank you! I am looking forward to it!

  11. 9 years, 1 month ago JasperD

    Just wanted to let you know that this update fixed the issue. Thank you!

    • 9 years, 1 month ago Greg Priday
      Hi, I Work Here

      Glad to hear it Jasper!

  12. 9 years, 1 month ago Alex S
    Hi, I Work Here

    Hi Jasper,

    Awesome! :)

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