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I updated my Page Builder plugin yesterday and it has crashed my website. I can’t get in at all.
Fatal error: Class ‘SiteOrigin_Panels_Settings’ not found in /var/sites/l/luxi.org.uk/public_html/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 43
Can you tell me which directory to delete and whether there is anything else that I should do?
I don’t know what version it was – must be the latest though, as it was just showing up in WP that it needed updating.
Is it safe to re-install once I have managed to get rid of the other one?
Many thanks
Collette
Hi Collette,
Unfortunately, this is a common sign of an incomplete plugin update. The only way to fix this issue is to manually remove and reinstall the plugin. Please connect to your website via FTP, if you need assistance with doing this I would reach out to your hosting provider. Once connected, please navigate to wp-content/plugins and delete siteorigin-panels. Open your website and navigate to WP AdminPluginsAdd New and install/activate Page Builder by SiteOrgin.