Home>Support>Update Issue

Update Issue

By dpaisley, 2 years ago. Last reply by Andrew Misplon, 2 years ago.
Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].

I am using Page Builder by SiteOrigin for multiple websites. After the most recent update, it broke one sub page on one website. The error received is
“Fatal error: Uncaught Exception: Invalid hex color [] in /wp-content/plugins/siteorigin-panels/widgets/lib/color.php:32 Stack trace: #0 /wp-content/plugins/siteorigin-panels/widgets/lib/color.php(409): SiteOrigin_Color::hex2rgb(”) #1
/wp-content/plugins/siteorigin-panels/inc/styles.php(687): SiteOrigin_Color_Object->__construct(NULL) #2 /wp-content/plugins/siteorigin-panels/inc/styles.php(801): SiteOrigin_Panels_Styles::generate_box_shadow_css(‘box_shadow’, Array) #3 /wp-includes/class-wp-hook.php(308): SiteOrigin_Panels_Styles::general_style_css(Array, Array) #4 /wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #5 /wp-content/plugins/siteorigin-panels/inc/styles.php(1062): apply_filters(‘siteor in /wp-content/plugins/siteorigin-panels/widgets/lib/color.php on line 32
There has been a critical error on this website.
Learn more about troubleshooting WordPress.”

Any insight would be greatly appreciated

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 2 years, 2 months ago Andrew Misplon
    Hi, I Work Here

    Hi, sorry to hear about the hassle. Is the issue persisting on the page in question?

    Thanks

    Andrew

  2. 2 years, 2 months ago dpaisley

    Hi Andrew,
    Thank you for responding. Yes, the issue is persisting when I update the plugin. I have restored a backup from before the update so that the page is not broken, but when I perform the update of the plugin, the page breaks immediately.
    Dan

  3. 2 years, 2 months ago Andrew Misplon
    Hi, I Work Here

    Hi Dan

    Thanks for the update. The issue should be resolved by yesterday’s release.

  4. 2 years, 2 months ago dpaisley

    Hi Andrew,
    It appears the newest patch/update has fixed the issue. Thank you very much

  5. 2 years, 2 months ago Andrew Misplon
    Hi, I Work Here

    Super; glad to hear that helped. Thanks for reporting the issue!

    Please, don’t hesitate to get in touch if anything SiteOrigin-related arises in the future.

    Cheers for now.

    Andrew

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More